Sales Support

MFS Supply•Solon, OH

11d

About The Position

Sales Support Position Summary: Sales Support is responsible for coordinating between the sales team and our customers to deliver the best customer experience through customer/project onboard to project completion. Primary Responsibilities: Coordinate service and support for sales activity, working with internal and external customers, contractors, and/or business partners. Provide tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers. Maintain a strong relationship with supply chain and operations partners for daily activity and production quality. Supports the sales team with customer communication related to multi-unit renovation projects. Coordinates with order processing, supply chain and operations on timing of cabinet assembly and delivery. Create and process contracts for all accounts. Communicate any items to be addressed and/or needs for revision prior to contract execution. Determine if a sale is complete by ensuring the contract, pricing tool and CRM opportunity match up. Coordinate meetings as necessary for internal and external parties. Develop policies, procedures, training and testing as needed. Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication, and in person according to all company policies, standard operating procedures, and contract coverage. Maintains current knowledge of all company policies, procedures, & programs Address customer concerns, rectifying any errors and enter customer orders with a high level of accuracy. Other tasks as deemed necessary.

Requirements

Bachelor’s degree in business, sales/marketing or a related field or relevant equivalent work experience
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Need to be flexible to operate with sales team and customer schedule in mind
Strong customer focus to meet the expectations and requirements of internal and external customers, acts with customer in mind, and establishes and maintains effective working relationships with customers
Strong planning skills to accurately scope out length and difficulty of tasks/projects, set objectives and goals, break work down into steps, develop schedules, anticipate and adjust for problems and roadblocks
Strong interpersonal communication skills to interact with senior management, staff, colleagues, cross-functional teams, and customers
Strong analytical and creative problem-solving skills

Responsibilities

Coordinate service and support for sales activity, working with internal and external customers, contractors, and/or business partners.
Provide tools, resources, services, and analysis to enable team members to perform their jobs more effectively and focus on customers.
Maintain a strong relationship with supply chain and operations partners for daily activity and production quality.
Supports the sales team with customer communication related to multi-unit renovation projects.
Coordinates with order processing, supply chain and operations on timing of cabinet assembly and delivery.
Create and process contracts for all accounts.
Communicate any items to be addressed and/or needs for revision prior to contract execution.
Determine if a sale is complete by ensuring the contract, pricing tool and CRM opportunity match up.
Coordinate meetings as necessary for internal and external parties.
Develop policies, procedures, training and testing as needed.
Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication, and in person according to all company policies, standard operating procedures, and contract coverage.
Maintains current knowledge of all company policies, procedures, & programs
Address customer concerns, rectifying any errors and enter customer orders with a high level of accuracy.
Other tasks as deemed necessary.