Sales Support

Palmer Manufacturing and Supply•Springfield, OH

2d•Onsite

About The Position

Palmer Manufacturing & Supply, Inc., is a U.S.-based leader in the design and production of no-bake foundry and industrial processing equipment. Known for heavy-duty, long-lasting machinery and exceptional service, Palmer offers a wide range of products, including sand mixers, thermal and mechanical sand reclamation systems, molding systems, and complete foundry layout services. Headquartered in Springfield, Ohio, Palmer serves clients globally, with installations across the USA, Canada, Mexico, South America, Europe, and Asia. The company operates multiple divisions, including Klein Palmer and Palmer Golf Solutions, and is a Corporate Member of the American Foundry Society. This is a full-time, on-site, administrative role based in Springfield, Ohio. The job scope includes communicating via phone and email, ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. Some travel may be required for trade shows, etc.(estimated 5-10%) We offer medical, dental, vision, life and long-term disability insurances on the first day of employment; company-paid short-term disability; 401(k); PTO and paid holidays. Candidates must be authorized to work in the U.S., possess an unrestricted driver license with an acceptable record, and pass a background check. Remote work and relocation assistance are not available.

Requirements

Working knowledge of Sales Force program required
Proven track record of administrative or assistant experience, with 1-2 years related experience in a professional setting
Strong working knowledge of Microsoft Office (Excel, Work, PowerPoint, Outlook, and Teams)
Attention to detail is vital
Excellent written and verbal communication skills (English); ability to communicate professionally and effectively
Self-reliant and self-motivated
Ability to work with a team and interact with other individuals within the company to resolve questions
Strong organizational and prioritization skills
Trainable and willing to learn
Punctual and reliable with a good work ethic; willingness to assist in other areas as directed
Must be able to sit for extended periods and navigate stairs multiple times per day
Must be able to collect data from various storage locations for processing (i.e., file cabinets) which requires the ability to kneel, bend, reach overhead, etc.
Must be authorized to work in the United States, pass a background check, and have reliable transportation

Responsibilities

Utilization and maintenance of Sales Force (CRM) program
Create and revise equipment and services quotations and orders
Administrative support for our Sales team
Data entry using varying types of software on company computer
Review of customer lists and addresses for accuracy
Consolidation of data for report/archiving purposes including production hours, parts costs, manuals, etc.
Scan previous equipment orders as assigned for electronic file conversion
Phone support and customer calls and other duties as assigned