Sales Support - MRO & Jan- San

SouthernCarlson, Inc.•Atlanta, GA

About The Position

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. Sales Support – Full Time 📅 Schedule: Monday-Friday, Daytime Schedule About Us SouthernCarlson is a national distributor of construction, fastening, industrial, and packaging supplies. Our foundation of service and commitment began in 1947. With the broadest selection of high-quality products from the industry’s leading suppliers—and tool repair services that keep businesses running—we provide expertise in both the products we offer and the solutions we deliver. SouthernCarlson is The Contractors’ Choice™ for professional-grade tools, fasteners, jobsite supplies, and expert service. Our Core Values – OUR PROMISE MEANS MORE™ 🤝 Respect – We build relationships on trust, collaboration, and kindness while taking the time to learn, grow, and celebrate wins together. 💪 Integrity – We go above and beyond to help customers and employees and do what’s right to resolve issues. ⚙️ Teamwork – We support and encourage one another while working together to deliver a top-notch customer experience. 🏡 Family Environment – We’re a nationwide company with a local, family-like feel at every branch. Position Summary As Sales Support, you'll be part of our Centralized Customer Operations Team, providing top-level support to key customer accounts. You’ll play a vital role in delivering excellent service by managing orders, resolving issues, and partnering with sales teams and internal departments to ensure a smooth customer experience.

Requirements

Communicate exceptionally well—strong verbal and written skills with active listening and a customer-first mindset.
Enjoy solving problems and approach challenges with a solutions-oriented attitude.
Are organized, detail-focused, and able to manage multiple priorities in a fast-paced environment.
Adapt quickly, embrace new technology, and adjust smoothly to change.
Work well independently and in a team environment.
Bring at least 2 years of customer service and/or sales experience (e-commerce and ERP experience a plus).
Are proficient with Excel and Microsoft Office; construction knowledge is helpful.
Can occasionally lift up to 30 pounds.

Nice To Haves

e-commerce and ERP experience
construction knowledge

Responsibilities

Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up.
Oversee the full order-to-fulfillment cycle, including freight and logistics, while resolving exceptions such as credit holds or inventory constraints.
Partner with Credit, Inventory, Purchasing, Accounts Receivable, Supply Chain, and Branch Managers to provide complete customer solutions.
Communicate with customers via phone and email—with future opportunities to support text and web-chat communication.
Handle customer service activities such as returns, invoicing, billing, backorders, and claims.
Support digital onboarding of customers onto our B2B platform.
Execute outbound calls for promotions or special projects.
Develop strong knowledge of SouthernCarlson’s product offerings to recommend solutions.
Identify opportunities to streamline processes and improve customer experience.