Sales Support

SouthernCarlson • El Paso, TX

8d

About The Position

As Sales Support, you'll be part of our Centralized Customer Operations Team, providing top-level support to key customer accounts. You’ll play a vital role in delivering excellent service by managing orders, resolving issues, and partnering with sales teams and internal departments to ensure a smooth customer experience.

Requirements

• Communicate exceptionally well—strong verbal and written skills with active listening and a customer-first mindset.
• Enjoy solving problems and approach challenges with a solutions-oriented attitude.
• Are organized, detail-focused, and able to manage multiple priorities in a fast-paced environment.
• Adapt quickly, embrace new technology, and adjust smoothly to change.
• Work well independently and in a team environment.
• Bring at least 2 years of customer service and/or sales experience (e-commerce and ERP experience a plus).
• Are proficient with Excel and Microsoft Office; construction knowledge is helpful.
• Can occasionally lift up to 30 pounds.

Nice To Haves

• e-commerce and ERP experience
• construction knowledge

Responsibilities

• Manage key customer accounts and support sales associates to ensure accurate order placement and timely follow-up.
• Oversee the full order-to-fulfillment cycle, including freight and logistics, while resolving exceptions such as credit holds or inventory constraints.
• Partner with Credit, Inventory, Purchasing, Accounts Receivable, Supply Chain, and Branch Managers to provide complete customer solutions.
• Communicate with customers via phone and email—with future opportunities to support text and web-chat communication.
• Handle customer service activities such as returns, invoicing, billing, backorders, and claims.
• Support digital onboarding of customers onto our B2B platform.
• Execute outbound calls for promotions or special projects.
• Develop strong knowledge of SouthernCarlson’s product offerings to recommend solutions.
• Identify opportunities to streamline processes and improve customer experience.

Benefits

• Day shift with great hours
• Collaborative, family-like culture
• Opportunities for career growth and development
• Competitive benefits package
• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off
• Paid Sick time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed