Sales Support Team Lead

Mondelēz International•Wilkes-Barre, PA

17d

About The Position

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long-term business results. How you will contribute You will: Work in close partnership with the business leadership team to execute the analytics agenda Identify and incubate best-in-class external partners to drive delivery on strategic projects Develop custom models/algorithms to uncover signals/patterns and trends to drive long-term business performance Execute the business analytics program agenda using a methodical approach that conveys to stakeholders what business analytics will deliver What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Using data analysis to make recommendations to senior leaders Technical experience in roles in best-in-class analytics practices Experience deploying new analytical approaches in a complex and highly matrixed organization Savvy in usage of the analytics techniques to create business impacts More about this role The Retail Support Team Lead will be a leader and a developer of talent, responsible for actively managing and nurturing a team of 5 direct reports. serving as a foundational pillar for their professional growth. This role is critical in ensuring the team provides analysis, monitoring, and robust support for both business and technical aspect across Retail Regions. A core aspect is empowering the team to deliver impactful recommendations to Field Sales regarding business process and system changes, which requires communication and collaborative leadership. What you need to know about this position: 1. Proactive Leadership & Talent Development The Team Lead is dedicated to nurturing the potential of each direct report, guiding them to develop to their absolute fullest capabilities. This involves: Regularly assessing individual strengths and areas for development. Providing timely, specific, and actionable feedback that encourages growth and skill enhancement. Establishing appropriate and actionable development plans that align with individual career aspirations and organizational needs. Serves as the primary subject matter expert, actively guiding, training, and upskilling analysts on complex technical and business knowledge required for all projects and requests, thereby building their expertise and autonomy. Drives continuous improvement initiatives, empowering the team to identify process enhancements and champion innovative solutions within their scope of work. 2. Strategic Stakeholder Management & Collaboration Guides the team in effective cross-functional collaboration with key internal stakeholders, including Retail Leadership, HQ Strategy & Operations, and the Sales Finance Team, ensuring team members confidently engage on diverse business initiatives. Equips and enables the team to effectively act as a crucial liaison between third-party support providers and the business, ensuring smooth communication and issue resolution. Proactively partners with Regional Vice Presidents (RVPs) to comprehend strategic initiatives and business process changes, empowering the team to influence decisions by providing pertinent, timely, and actionable information on both scheduled and ad-hoc bases. Leads by example in developing and maintaining robust stakeholder relationships across a diverse customer base, guiding the team in building their own professional networks. 3. Driving Analytical Excellence & Business Impact Mentors the team in translating complex data into clear, actionable recommendations for Field Sales, influencing business process and system improvements. Directs the team in reporting on Key Performance Indicators (KPIs), ensuring insights are effectively communicated to relevant stakeholders.

Requirements

A desire to drive your future and accelerate your career
Using data analysis to make recommendations to senior leaders
Technical experience in roles in best-in-class analytics practices
Experience deploying new analytical approaches in a complex and highly matrixed organization
Savvy in usage of the analytics techniques to create business impacts
Demonstrated high degree of analytical capabilities
Strong communication skills, ability to communicate processes and procedures to key stakeholders
Strong proven ability with data analyzing and manipulation
Proficient in Microsoft Office Suite (specifically Excel)
Demonstrated understanding of fundamental concepts and application of Power BI and Power Query
Understanding of Direct Store Delivery (DSD) Retail Business

Nice To Haves

Integrity & Trust
The ability to deal with ambiguity
Problem solving
Managing vision and purpose
Create a ‘Great Place to Work’ culture in the WB campus

Responsibilities

Actively managing and nurturing a team of 5 direct reports
Providing analysis, monitoring, and robust support for both business and technical aspect across Retail Regions
Empowering the team to deliver impactful recommendations to Field Sales regarding business process and system changes
Regularly assessing individual strengths and areas for development
Providing timely, specific, and actionable feedback that encourages growth and skill enhancement
Establishing appropriate and actionable development plans that align with individual career aspirations and organizational needs
Actively guiding, training, and upskilling analysts on complex technical and business knowledge required for all projects and requests, thereby building their expertise and autonomy
Driving continuous improvement initiatives, empowering the team to identify process enhancements and champion innovative solutions within their scope of work
Guides the team in effective cross-functional collaboration with key internal stakeholders, including Retail Leadership, HQ Strategy & Operations, and the Sales Finance Team, ensuring team members confidently engage on diverse business initiatives
Equips and enables the team to effectively act as a crucial liaison between third-party support providers and the business, ensuring smooth communication and issue resolution
Proactively partners with Regional Vice Presidents (RVPs) to comprehend strategic initiatives and business process changes, empowering the team to influence decisions by providing pertinent, timely, and actionable information on both scheduled and ad-hoc bases
Leads by example in developing and maintaining robust stakeholder relationships across a diverse customer base, guiding the team in building their own professional networks
Mentors the team in translating complex data into clear, actionable recommendations for Field Sales, influencing business process and system improvements
Directs the team in reporting on Key Performance Indicators (KPIs), ensuring insights are effectively communicated to relevant stakeholders