Sales Support Specialist

Nilfisk • Morgantown, PA

25d

About The Position

Nilfisk is on the hunt for an IVS Sales Support Specialist —the ultimate wing-person for our outside sales team. Your mission? To support sales development, streamline workflows, and delight our customers. If you’re a pro at juggling strategic planning with daily sales activities then we'd like to hear from you! WHAT YOU’LL DO (AND WHY IT MATTERS) Your primary goal is to support sales development and deliver an exceptional customer experience. You’ll support our Regional Sales Managers by clearing the path to success through lead generation, strategic planning, and sales administration.

Requirements

• Education: A Bachelor’s or Associate degree is preferred
• Technical Skills: Proficient in Microsoft Office (especially Outlook and Excel) SFDC (or similar CRMs), ERP systems, like SAP are highly preferred.
• Soft Skills: Self-Starter, Problem Solver, Strong communicator (oral and written), Strategic Planner, Multi-tasker, Team Player, Customer Centric and Open to Feedback and Coaching with a drive for self improvement.

Responsibilities

• Plan: Partner with Regional Sales Managers and Dealer Partners to penetrate target accounts and develop 2-week call plans to ensure required calls are met.
• Prospecting: Develop and launch inside sales campaigns, develop cold call lists; complete cold calls and pass along qualified leads.
• Sales Calls: You’ll check in with customers post sale at the 3, 6, and 12-month marks and schedule 40 Point Inspections for Regional Sales Managers.
• CRM Management: Update and manage customer records. Generate customer quotes and convert project surveys into opportunities and formal quotes. Facilitate new account setup and complete missing po forms. Review performance reporting and take action to solve customer challenges.
• The Customer Advocate: Partner with your Regional Sales Manager so you are a trusted contact for your territory. Provide order and inventory status when requested. Provide basic troubleshooting and triage repairs. Involve customer service and/or TSR as needed.

Benefits

• Nilfisk offers a competitive total compensation package.
• Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree