Sales Support Specialist

Tencarva Machinery Company•El Dorado, AR

About The Position

Summary: Serve as a liaison between the sales team, customers, and other departments such as shipping/logistics, service/repair, and accounting to ensure effective communication and coordination of sales activities. The ideal candidate will be organized, detail-oriented, and have excellent communication skills to ensure efficient coordination with internal teams and external customers. About Tencarva: Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 36 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings. tencarva.com About Saladin: Founded in 1985 and acquired by Tencarva in 2018, Saladin Pump & Equipment is an industrial pump distributor based in Beaumont, TX, with a satellite office in Lake Charles, LA. The company serves the southeast Texas and southwest Louisiana markets, catering to industrial plants. Saladin Pump is a long-time Goulds distributor and, in addition to the ITT companies, it represents Xylem, John Crane, Warren Rupp, Roper, Liquiflo, and Prominent, as well as many other manufacturers. The core territory for Saladin Pump & Equipment includes the following five counties in Texas: Hardin, Jasper, Jefferson, Newton and Orange; and the following five parishes in Louisiana: Allen, Beauregard, Calcasieu, Cameron and Jefferson Davis. The Saladin Pump & Equipment facility includes a shop for repair of pumps and other rotating equipment.

Requirements

High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.
Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals.
To perform this job successfully, the individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook), and internet software.
While performing this job’s duties, the employee is regularly required to sit and talk or hear. The employee occasionally must stand, walk, use hands to finger, handle, or feel, use a keyboard, and reach with arms and hands. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
While performing this job’s duties, the employee is primarily exposed to an office environment but is occasionally exposed to warehouse/shop conditions. The noise level in the work environment is usually quiet.
This job has no supervisory responsibilities.

Responsibilities

Willingness to learn and train continually with pumps, parts & service.
Ability to prioritize/multitask, adapt to ever changing work environment
Deliver exceptional customer service while providing technical support and guidance
Maintain various records and files, including price catalogs, discount schedules, customer lists, and product catalogs
Assume responsibility the order process within our ERP system, beginning with order entry steps followed by individual order requirements
Interact and develop relationships with key suppliers to support sales
Obtain price quotes from suppliers and supply management groups for resale to customers and provide price quotes for customers.
Place orders on applicable vendor websites
Create order confirmations and send them to customers
Review order acknowledgments for ship dates and pricing discrepancies
Monitor inventory and order as needed
Help prepare orders for shipment or pick up when necessary
Assist in creating proposals, presentations, and sales contracts for customers
Ensure the accuracy and completeness of sales orders, purchase orders, etc.
Perform follow up to ensure timely shipment of materials and customer satisfaction
Handle Return Merchandise Authorizations (RMA’s) to ensure proper credit is refunded
Other duties as assigned by management