Sales Support Specialist
About The Position
As our business continues to grow, and our geographical reach widens, our customers’ experience of dealing with us is more important than ever. As part of a busy team, you will be responsible for supporting the commercial team on the daily execution of the core duties detailed below. You will be a key figure in the customer service experience, with direct contact to both clients and suppliers. The successful candidate will need to be very comfortable with working in a fast-paced and constantly evolving commercial environment. Excellent business communication skills are a must, as is being self-motivated, and being able to multi-task – all while maintaining a high level of accuracy. It is important to be able to work across simultaneous projects, often under pressure.
Requirements
- Fluency in English is essential and an additional European language is highly desirable
- Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, interpersonal, and customer service skills (internal and external).
- Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
- Sound understanding of CRM and/or ERP systems and their functionalities.
- Confident interpreting data and providing actionable insights to support commercial teams.
- Professional, proactive, and results-driven with a strong business acumen.
- Able to work under pressure, meet deadlines, and adapt to an evolving business environment.
- Commitment to customer service (internal and external)
Nice To Haves
- Fluency in English is essential and an additional European language is highly desirable
- Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
Responsibilities
- Taking, confirming and inputting customer orders
- Monitoring customers and liaising closely with commercial, logistics and quality departments
- Inputting purchase orders
- Dealing with customer queries and responding in a timely manner
- Sending requested quality documents to customers and liaising with the Quality team when necessary
- Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses
- Sending price quotes to customers, liaising with the Product Management team and collecting necessary information
- Assisting with lead qualification
- Arranging and following up on samples
- Logging opportunities and quotes in the CRM system
- Supporting sales reps with follow-ups on open quotes, opportunities and sample requests
- Updating CRM data to ensure sales reps have accurate and up-to-date information
- Assisting with the preparation of tender documents or contract renewals
- Acting as the first point of contact for internal requests on behalf of the sales team
- Ensuring sales reps are informed of any customer issues, delays or operational changes
- Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
- Monitoring shipments to customers when necessary and ensuring high levels of customer service
- Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts
- Producing reports for senior managers
- Making travel arrangements for senior managers and, as required, for members of the commercial team
- Any other task at manager’s discretion
Benefits
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
