Sales Support Specialist

NFP•Pleasant Hill, CA

27d•$85,000 - $125,000

About The Position

As a Sales Support Specialist you are instrumental in supporting the diverse functions of our inside sales team and, in doing so, you rely on your keen sense of organization, account management and customer centric communication skills to perform a variety of pre and post sales related activities.

Requirements

Bachelor’s degree
3+ years of experience in high-end client service (non-retail), sales support or other high-end/ fast paced administrative function.
Good understanding of the voluntary benefits/benefits administration/enrollment services space.
The ability to effectively set and manage multiple priorities as well as strong time-management skills.
Excellent communication and interpersonal skills.
Experience with MS Excel, Power Point, and Word.
Exceptional customer service skills: good listener, excellent follow-up and follow through and willing to support and help others.
Diligent, efficient, motivated, well organized and A positive can-do attitude.

Nice To Haves

Previous experience supporting inside, or outside sales is a strong plus!

Responsibilities

Provide support to sales reps on a variety of pre- and post-sale projects as well as keep Reps informed of account activity, outstanding issues, and requests from our broker partners
Respond promptly to inquiries and work with sales representatives to ensure all inquiries are dealt with in a timely and satisfactory manner; follow up on issues as needed to ensure that they are suitably resolved
Build and maintain relationships with broker partners and insurance carrier representatives
Deliver a superior experience to broker partners to contribute to account retention and growth
Provide informal product trainings via email, phone and/or webinar upon request
Create presentation materials for sales rep meetings with broker partners and prospects