Sales Support Specialist

Love's Travel Stops & Country Stores • Oklahoma City, OK

6d • Remote

About The Position

The primary purpose of this remote position is to manage and solve customer’s Truck Care maintenance back-office issues.

Requirements

• High school diploma or equivalent
• Self-motivated, sales driven and detail oriented individual. This individual will office from home and must be a self-starter
• Proficient in Microsoft Office Outlook, Microsoft Excel, and ability to learn new software applications and computer programs
• Excellent verbal and written communication skills
• Team work and time management skills
• Must be available for occasional evening and/or weekend work
• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 25 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Nice To Haves

• Bachelor’s Degree in Business Administration, Management or Marketing preferred
• 2-3 years’ experience in customer service or customer focused account management preferred

Responsibilities

• Manage a portfolio of Fleet accounts; respond to customer maintenance issues, solve issues where applicable, identify who within Love’s can fix issues, follow up with internal resources until issue is solved, contact customer with resolution
• Fix billing issues, find absent PO’s,and/or facilitate communication between store management and customers to resolve customer concerns
• Work as a team with the Total Truck Rep, Regional Account Manager and Area Manager to solve Truck Care related issues to improve customer service
• Report generation and analytics
• Responsible for complete and accurate customer data within Salesforce customer management software
• Communicate with Fleet customers on a daily basis and as needed
• Other duties assigned as needed

Benefits

• Fuel Your Growth with Love's - company funded tuition assistance
• Paid Time Off
• 401(k) – 100% Match up to 5%
• Medical/Dental/Vision Insurance after 30 days
• Competitive Pay
• Career Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees