Sales Support Specialist
About The Position
Supports Account Managers with customer needs. Enters customer orders and quotes, as needed. Works OTD (On Time Delivery) Exceptions assigned to Sales Support. Works Open Order Reports, internal and/or external, as needed. Processes Customer Support cases. Prepares and assigns cases to quality for corrective action and/or analysis. Prepares and submits Rebate Set-Up Requests. Prepares and submits Item Set-Up Requests. Works with AR to reconcile outstanding invoices, as appropriate for select accounts. Proatively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information. Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations,a nd items ordered. Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary. Assists in identifying process improvements that may increase efficiency or improve customer satisfaction. Other tasks as assigned.
Requirements
- Microsoft Excel & Word
- General Computer Skills
- Organizational skills
- Problem-Solving Skills
- Mathematical aptitude
- Attention to Detail
- Good Communication Skills
- Works well independently & in group environments
- High School Diploma (or GED)
- This is an entry-level position.
Responsibilities
- Supports Account Managers with customer needs.
- Enters customer orders and quotes, as needed.
- Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
- Works Open Order Reports, internal and/or external, as needed.
- Processes Customer Support cases.
- Prepares and assigns cases to quality for corrective action and/or analysis.
- Prepares and submits Rebate Set-Up Requests.
- Prepares and submits Item Set-Up Requests.
- Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
- Proatively communicates with suppliers to obtain the most accurate and up-to-date ship dates and tracking information.
- Reviews supplier acknowledgements to ensure accuracy of pricing, quantities, shipping locations,a nd items ordered.
- Coordinates with suppliers, purchasing and accounting departments to help resolve invoice or shipment discrepancies which includes creating and assigning expedite cases to quality for appropriate corrective action and/or analysis, when necessary.
- Assists in identifying process improvements that may increase efficiency or improve customer satisfaction.
- Other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
