Sales Support Specialist

Hydro-Thermal•Waukesha, WI

68d•Onsite

About The Position

Do you want to be part of a team where we work collaboratively to achieve our goals? Do you enjoy working in an innovative and growth focused environment? A company that invests in its equipment and its team members? Then Hydro-Thermal is the company for you! At Hydro-Thermal Corporation success is attributed to people who are committed to technical competence, are responsive to customers' needs, are friendly, are willing to work hard, have complete integrity, and are active in our industry and in the local communities. The Sales Support Specialist focus their efforts on inbound leads. Their lead sources include web form submissions, customer driven phone calls, email requests, plus those from webinars and trade shows. These specialists engage existing clients and assist them with their ongoing requirements to promote satisfaction and success to ensure renewals. Their goal is to help existing customers get more value from their products with service and aftermarket sales, upselling, and identifying new applications.

Requirements

Between 3-5 years of experience providing customer service or inside sales support for commercial team with industrial sales experience, sold direct or through representation.
Successful achievement of increasing annual sales quotas.
Proficiency with PC and Windows Operating system, Microsoft Office Suite and contact resource management (CRM) software, preferably NetSuite and SalesLogix (InforCRM).
Experience with sales purchase orders and contracts including commercial terms and conditions; letters of credit; certificates of quality and conformance; shipping documents such as bill of lading, certificate of origin, packing lists; pro-forma invoices.
The position requires fluency in English.

Nice To Haves

Preferred qualifications – BA in Business Administration or Marketing.

Responsibilities

Collect application information from customers and RSM(s). Organize information and work with internal resources to develop a complete customer proposal. Proposals must be professional, detailed, organized and logical.
Ensure that the ERP system is utilized appropriately; all information is complete and updated regularly. Document all conversations, contacts, quotes, and application details in NetSuite.
Update customer company and contact information within NetSuite to be able to accurately contact the correct people.
Collaborate with team members from all facets and departments to ensure accuracy in the quoting and order process.
Prioritize and organize work to respond to customer inquiries within 24 hours of receipt and follow up on existing opportunities in a timely manner.
Follow up on status of proposals and orders to ensure movement through the sales process efficiently and properly.
Ensure that the needs of the customer and channel partners have been met and be prepared to fill in gaps of information when needed.
Accept orders and clarify all commercial terms, generate internal order entry forms, and acknowledge receipt of order back to customer.
Plan and execute appropriate follow-up for both customer satisfaction and aftermarket orders.
Direct customers and channel partners to the proper internal resource for sales, marketing or technical support.
Share pertinent discoveries and opportunities with other members of the Sales Team to maximize domestic and international sales opportunities.
Provide excellent customer service by developing a high level of product and process application knowledge.
Participate in customer visits and demonstrations at HTC, as needed.
Assist the Sales Team by participating in exhibitions and conferences, as needed.
Assist with the training and development of new HTC personnel, as needed
Participate in all sales team meetings and functions
Promote the Hydro Way. Exemplify the core values of Hydro-Thermal.
Obtain deeper level of heater application information from customers, channel partners, and ISM(s) to advance corporate marketing strategies
Assist in setting up the Lab for customer trials
Comply with all company mandates, policies and standards.
Perform all other duties as assigned by the Inside Sales Manager.