Sales Support Specialist

BALL HORTICULTURAL COMPANY • West Chicago, IL

8d • $23 - $25

About The Position

At Ball Horticultural, we don’t just grow plants—we grow opportunities. As a Sales Support Specialist, you’ll become an integral part of a passionate team that thrives on creativity, growth, and collaboration. Your work will help drive our corporate mission forward, ensuring our independent Sales Representatives can focus on achieving their sales and growth goals while trusting you to handle crucial tasks behind the scenes.

Requirements

• Associate degree in business, marketing, sales, horticulture, or a related field preferred
• 2–3 years of experience in customer service, marketing, inside sales, or a related role required
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Excellent verbal and written communication skills
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Experience with SAP or similar systems preferred
• Ability to work in a high-volume, team-oriented environment, especially during peak seasons
• Bilingual (Spanish or French) is a plus
• Self-motivated, adaptable, and able to take initiative

Nice To Haves

• Associate degree in business, marketing, sales, horticulture, or a related field preferred
• Experience with SAP or similar systems preferred
• Bilingual (Spanish or French) is a plus

Responsibilities

• Provide daily support to Sales Representatives, ensuring timely and accurate handling of orders, quotes, and customer requests
• Manage all aspects of order processing, including order entry, uploads, tracking deliveries, and resolving discrepancies
• Communicate regularly with Sales Representatives to provide updates on order status, issues, and resolutions
• Serve as a point of contact for assigned customer accounts, assisting with order navigation and providing high-quality customer service
• Respond to customer inquiries via phone and email, including handling high call volumes during peak seasons
• Investigate and resolve order-related issues, including tracking shipments, coordinating with freight, and ensuring timely follow-up
• Prepare reports, status updates, and assist with data tracking to support sales activities
• Build and maintain strong relationships with customers, Sales Representatives, and internal teams
• Collaborate with team members on special projects and cross-train to support other customer relations functions as needed
• Identify opportunities to support sales growth through upselling or cross-selling when appropriate

Benefits

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs
• An onsite subsidized café overlooking renowned display gardens and restored natural areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees