Sales Support Specialist

Security Benefit Business Services / Everly Life•Topeka, KS

10d•Hybrid

About The Position

The Sales Support Business Analyst I is an important individual contributor to the Operations Team at Security Benefit. Primary responsibilities include managing not in good order (NIGO) resolution for new business, post issue transactions, and appointment/licensing applications. Additional responsibilities include researching and analyzing problems and escalations, relaying status updates, addressing general inquiries, and providing issues resolution. This position works in our home office in Topeka, Kansas in a hybrid environment with both remote and on-site work.

Requirements

1–3 years of experience in a Sales Support, Service, or Administration environment; client services experience preferred
Bachelor’s degree in Business or a related field preferred
Strong customer service and relationship-building skills with the ability to interact successfully with all levels of staff and management
Ability to work independently with strong initiative, motivation, and excellent follow-through while managing multiple priorities
Strong problem-solving, analytical, and interpersonal communication skills (written, oral, and verbal)
Proficient in Microsoft Office (Word, Excel, Outlook) with a willingness to develop broad knowledge of products, services, policies, and procedures

Nice To Haves

Financial and investment management industry experience preferred

Responsibilities

Partner with Sales associates and external audiences to manage and remediate NIGOs for new business applications, post issue transactions, and appointment/licensing applications
Support tracking, reporting, and trending of NIGO activities to drive root cause identification and continuous improvement
Research pending contract issues, reviewing contracts to ensure they are in good order and following up on LOA paperwork and processing
Support general operations and service-related inquiries from the Sales team, identifying and delivering solutions to resolve emerging service gaps
Partner with service and administrative associates to provide the highest level of support to sales professionals and advise on trends and corresponding solutions

Benefits

Competitive salary and annual incentive bonuses to reward your contributions.
33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
Paid parental leave after 90 days of service.
Comprehensive medical, dental & vision insurance.
401(k) with company match, plus Profit Sharing & Savings Plan.
Short- and Long-Term Disability Insurance to give you peace of mind.
Flexible Spending Accounts for medical and dependent care.
Life Insurance to protect your loved ones.
Educational assistance to support your career development.
Associate assistance programs for your personal and professional well-being.