Sales Support Specialist (HYBRID)

InBody•Lower Providence Township, PA

10d•$22 - $27•Hybrid

About The Position

InBody is seeking a Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a critical role in ensuring all sales are processed accurately, efficiently, and in compliance with company policies. This position works closely with the Sales, Logistics, and Accounting teams to manage the end-to-end sales documentation process. The ideal candidate is highly detail-oriented, organized, and comfortable working with multiple systems to support smooth sales operations. This role requires strong analytical and communication skills to identify discrepancies, verify order details, and uphold data integrity across CRM and ERP systems. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense and opportunities abound. This is a full-time, hybrid position at our office located in Trooper, PA reporting to the Finance Manager.

Requirements

1–2 years of experience in sales operations, order processing, or administrative support (experience in CRM/ERP systems preferred)
Exceptional attention to detail and accuracy when handling financial or transactional data
Strong organizational and time management skills with the ability to prioritize multiple tasks and deadlines
Excellent communication skills, both written and verbal, with the ability to interact effectively across departments
Proficiency in Microsoft Office; experience with Zoho CRM and Dynamics 365 (ERP) a plus
Type a minimum of 55+ WPM
Ability to identify data discrepancies and resolve them proactively
Comfortable working in a fast-paced, deadline-driven environment
Self-motivated with a strong sense of accountability and ownership

Nice To Haves

Bachelor’s degree in Business Administration, Operations Management, or a related field
Hands-on experience with CRM and ERP systems, especially Zoho CRM and Microsoft Dynamics 365 Finance & Operations
Familiarity with sales document workflows including quotes, purchase agreements, invoices, and sales tax documentation
Working knowledge of sales policies, pricing structures, and approval processes
Strong analytical mindset with the ability to identify and correct data inconsistencies
Experience supporting a Sales Operations or Revenue Operations team preferred
Ability to adapt quickly to process changes and new system updates
Commitment to maintaining accuracy, efficiency, and professionalism in all aspects of work

Responsibilities

Process sales on the backend using information from the CRM to create accurate sales agreements, quotes, and related documentation
Review sales documents (Purchase Agreements, POs, quotes, sales tax exemption forms, etc.) for accuracy, completeness, and compliance with company policies
Reproduce approved orders in the ERP system to generate Sales Orders for fulfillment and invoicing
Identify and flag inconsistencies in sales items, prices, or discounts that do not align with sales policy guidelines
Invoice delivered orders with correct payment terms, payment type, and supporting documentation
Verify customer order information to ensure accuracy, including reviewing prior records to prevent duplicates or inconsistencies, and validating supporting documentation for compliance purposes
Maintain organization, accuracy, and confidentiality when handling sensitive company and customer information, including sales documents and data
Communicate with sales team regarding incomplete orders or issues to ensure timely and proper processing
Process returns and other post sales-related orders in ERP according to company policy
Support resolution of client inquiries related to orders, documentation, or billing
Perform data entry tasks for sales figures, metrics, and other relevant information
Perform other duties as assigned by the Finance Manager
Assisting with shipping arrangements for Logistics for White Glove Services.
Assisting with on/offboarding process for the HR department for MS account creation/deactivation