Sales Support Specialist
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Review, onboarding and ongoing support of our Correspondent lenders by following established procedures. The actions include but are not limited to the following: reviewing new application packages, communication with our sales team, lenders and Housing Finance Authorities, obtain missing documentation, update our client management system to onboard new lenders, organize files and perform review of annual recertifications. Respond to questions from our lenders, HFA partners, internal staff and our sales team in our shared mailbox. Review monitoring actions against our lender base and follow procedure for collecting information. Build good rapport with sales staff, take ownership and actively build credibility and trust. Offer support to other colleagues where necessary. Participate in completing miscellaneous departmental projects as necessary.
Requirements
- High school diploma or equivalent
- Typically four to five years of clerical experience
Nice To Haves
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Effective interpersonal, verbal and written communication skills
- Minimum 4 years mortgage experience, processing or Correspondent Lending lender approval experience.
Responsibilities
- Review, onboarding and ongoing support of our Correspondent lenders by following established procedures.
- Reviewing new application packages
- Communication with our sales team, lenders and Housing Finance Authorities
- Obtain missing documentation
- Update our client management system to onboard new lenders
- Organize files and perform review of annual recertifications.
- Respond to questions from our lenders, HFA partners, internal staff and our sales team in our shared mailbox.
- Review monitoring actions against our lender base and follow procedure for collecting information.
- Build good rapport with sales staff, take ownership and actively build credibility and trust.
- Offer support to other colleagues where necessary.
- Participate in completing miscellaneous departmental projects as necessary.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
