SALES SUPPORT SPECIALIST

TS Conductor • Huntington Beach, CA

29d

About The Position

The Sales Support Specialist plays a crucial role in supporting the sales team by managing the CRM system, handling customer quotes and purchase orders, responding to customer inquiries, and coordinating with various internal departments.

Requirements

• Proficiency in CRM and ERP systems
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite, especially Excel
• Ability to work independently and as part of a team
• Knowledge of or willingness to learn about the electrical conductor industry
• Customer service-oriented with a professional demeanor
• This position requires 2-3 years of experience in sales support or a similar role.
• Strong organizational skills, attention to detail, and excellent communication.
• Strong customer service skills.

Nice To Haves

• Experience in the electrical or utility industry is a plus.

Responsibilities

• CRM Management: Maintain and update project pipeline, quotes, and awarded projects
• Manage contacts, utilities, and agent information
• Build and maintain the overall CRM structure, including databases and automations
• Create and maintain reporting dashboards for management use, including quotes and bookings
• Quote Processing: Follow ISO procedures to issue formal quotes in response to customer RFP/RFQ
• Ensure completeness and accuracy of RFQs
• Confirm receipt with customers
• Coordinate with production, sales, and finance to verify requirements can be met (e.g., lead time, pricing, product availability)
• Complete vendor registration as needed
• Coordinate with customers, agents, and sales team throughout the quoting process
• Purchase Order Management: Follow ISO procedures to receive and submit purchase orders
• Ensure accuracy of Pos (price, volume, daily date, etc.)
• Issue PO Acknowledgement
• Enter order information into ERP system accurately
• Customer and Prospect Requests: Provide technical specifications, wir files, engineering data, and FAQs upon request
• Offer budgetary bids, pricing information, and lead times
• Provide production and shipping updates
• Respond to website inquiries and/or forward to appropriate parties
• Internal Coordination: Coordinate with Finance on invoicing and order details
• Provide weekly updates and coordinate with production and fulfillment teams
• Work with quality assurance to enter new conductors into the ERP for new orders
• External Coordination: Provide comprehensive sales support by fostering proactive communication, equipping agents with effective marketing tools, conducting outreach and research, and embracing a “How can I help?” mindset.
• Enhanced sales support to agents through proactive engagement, and strategic marketing tools to increase PO volume.
• Distribute new marketing assets to all team members, sales agents, and to existing customers, and to potential customers as requested.

Benefits

• Benefits offered the first of the month following 30 days of employment, include: medical, dental, life insurance, long term disability, paid time off (sick and vacation), 10 company holidays, 401(k) with company match, etc.
• Referral Rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed