Sales Support Specialist

Bunzl Distribution NA • Danvers, MA

24d • $26

About The Position

McCue, a division of Bunzl, is seeking a Sales Support Specialist to support
sales operations and deliver excellent customer service to key accounts and
General Contractors. This role serves as a primary point of contact for customer
inquiries, assists with quotes and orders, and coordinates with internal teams
to ensure timely responses and solutions. The position also maintains CRM
records, supports account management activities, and helps strengthen customer
relationships while identifying opportunities to support sales growth.

The Sales Support Specialist is responsible for performing and coordinating the
day-to-day operational activities required to maintain service excellence for
established accounts while promoting strong relationships with both existing and
new clients. This individual ensures that all functions are completed in a
timely and courteous manner, including handling and routing sales inquiries,
supporting account management, maintaining account information, and assisting
with sales prospecting.

This role functions as a liaison between Sales and other departments within the
company to address customer needs and ensure a high level of service in all
interactions with internal and external customers.

Requirements

• High school diploma or GED equivalent required
• Ability to provide superior customer service to both internal and external clients
• Strong problem-solving and analytical skills with the ability to recommend solutions and resolve issues
• Ability to work effectively both independently and within a team environment
• Strong organizational and time-management skills with attention to detail
• Sales and goal-oriented mindset
• Proficiency in Microsoft Office and the ability to learn new software and technologies
• Ability to follow established procedures while also identifying creative alternatives when appropriate
• Excellent verbal and written communication skills
• Ability to analyze information and determine appropriate actions based on prior experience

Nice To Haves

• Bachelor’s degree preferred
• Previous client interaction and distribution experience is a plus

Responsibilities

• Demonstrate outstanding customer service to ensure an “easy to do business with” customer experience
• Provide general account, clerical, and sales support functions including order processing, return authorizations, client configurations, customer service, and reporting
• Produce accurate, high-quality work while making efficient use of time and resources
• Anticipate potential issues and recommend solutions
• Respond to or redirect inquiries from distributors, end-users, and manufacturers’ representatives
• Work with manufacturers’ representatives to promote new and innovative products
• Accurately answer questions regarding products and their applications
• Identify “Good, Better, Best” product alternatives across product categories
• Work independently or collaboratively with other departments to ensure goals and objectives are met
• Maintain strong working relationships with team members through regular communication and feedback
• Apply and support new work processes that improve team efficiency
• Serve as an on-site E-Commerce and Intranet resource
• Perform other duties as assigned

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match
• Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED