Sales Support Specialist

Life Fitness • Rosemont, IL

21d • $43,200 - $61,200 • Hybrid

About The Position

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness, we take pride in being a leader in the fitness industry. As a Sales Support Specialist, you’ll play a key role in keeping our sales process moving. You will support our field sales team by handling the essential day-to-day tasks that turn a lead into a successful order. This is a great opportunity for someone with a strong customer service background who is looking to grow their career in a professional, fast-paced office environment. This is a hybrid position based out of our global HQ in Rosemont, IL. #LI-HYBRID What You’ll Do In this role, you are the "go-to" person for our sales reps and customers. You’ll focus on being accurate, responsive, and helpful across these areas:

Requirements

• Education: Bachelor’s Degree or equivalent work experience.
• Experience: 1-2 years of experience in a Customer Service, Office Support, or Retail role where you handled multiple tasks at once.
• Communication: Clear and friendly written and verbal communication skills. You should feel comfortable talking to both internal teammates and external customers.
• Detail-Oriented: A knack for spotting errors and making sure paperwork is correct.
• Tech Skills: Comfortable using Microsoft Office (Word and Outlook). Basic experience with Excel is required
• Reliability: The ability to work independently and manage your own "to-do" list to meet deadlines.

Nice To Haves

• if you’ve used a CPQ or CRM before, that’s a plus!

Responsibilities

• Proposal & Quote Support: Work closely with the sales team to create and send out accurate price quotes and proposals to customers in a timely manner.
• Problem Solving: Act as a liaison between departments (like Customer Operations, Finance, and Delivery & Installation) to help resolve any issues or "holds" that might slow down an order.
• Order Quality Check: Review orders to make sure all the required signatures and documents are included before they move to the processing stage.
• Database Management: Keep customer information updated and accurate within our system (Salesforce.com) so the team always has the best data.
• Team Assistance: Help the field sales team with administrative tasks and occasionally assist with customer questions when extra support is needed.

Benefits

• Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement.
• We encourage you to test your strengths, push your limits, and unleash your potential.
• At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits.
• Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions.
• Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level