Sales Support Specialist

Galvion LTD•Portsmouth, NH

18d

About The Position

This individual will be the backbone to Galvion’s revenue team and customer base. Specifically, the Sales Support Specialist will assist Galvion in meeting sales objectives and strategies by providing key support such as processing customer orders, answering external and internal product questions, communicate with operations, marketing, logistics and finance and ensuring the Galvion’s external and internal customer needs are met.

Requirements

Associates degree business or related field or equivalent combination of education and experience.
2-3 years of customer service experience preferred (international customer service a plus).
Independent, self-motivated, and ability to work efficiently under tight deadlines.
Proficient computer skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint.
Must be able to learn and adapt to new ERP systems quickly
Working knowledge of international shipping regulations preferred
Keen ability to analyze problems, gathers pertinent data, and recognize/recommend solutions.
Excellent interpersonal and customer service skills.
Ability to multi-task and work with a high sense of urgency in a fast-paced work environment.
Excellent communication and organizational skills with strict attention to detail.
Cooperative attitude with team-oriented disposition plus excellent interpersonal and customer service skills.
Must be extremely flexible to meet changing environments of a thriving business
Ability to work additional hours, as needed.
Maintain professionalism and good working relationships with others.

Nice To Haves

Military experience is a plus.

Responsibilities

Interface for all customer telephone calls and emails, proactively selling Galvion’s solutions
Perform sales support activities including, but not limited to, providing quotations, sales materials (datasheets, test reports, reports, etc), freight estimates, lead times and processing of sample requests
Coordinate and manage support tools such as, Databases, Educational Tools, Trial and Evaluation programs and more
Understanding applicable standards and requirements for military helmets and power management
Provide support in government tenders and Request for Proposals
Coordinate order fulfillment process to include system processing of standard and custom orders whether for end users, distributors, or marketing events across all product lines
Oversee small and medium sized sales projects and deliveries
Recognize and adhere to domestic and international export regulations as needed
Prepare export documentation as needed
Prepare documentation for customer invoicing
Assist with maintaining accounts receivable for all customers
Cross trained to support additional elements within the sales and marketing teams
Participate in ongoing efforts to establish processes and best practices in conjunction with Customer Service Supervisor, utilize the Company’s Corrective Action Process to determine and correct process or product issues
Other work duties as assigned.