Sales Support Specialist II

AIT Worldwide Logistics, Inc. • Itasca, IL

1d • $65,180 - $97,760

About The Position

Sales Support Specialist II will serve as a liaison to provide increased level of support for all aspects of the global sales team and global AIT Enterprise wide. Responsible for fulfilling the needs of the sales team with customer facing products and tools, to create a better experience for all sales functions, allowing for increased customer interaction, while improving the customer (internal and external) experience.

Requirements

• High School Diploma (Required)
• 3+ years Sales Support in transportation industry (Required)
• Ability to maintain detailed knowledge of all sales programs to ensure timely and efficient communication to both internal and external stakeholders. High
• Ability to accommodate on-the-spot requests for reports in a prompt manner, ensuring that data and analysis are presented effectively, using formulas, charts, pivot tables, PowerPoints, and PowerBI. High
• Ability to deliver live demonstrations of the MyAIT platform to customers and sales representatives, addressing inquiries and providing follow-up support as needed. High
• Ability to diagnose and resolve global customer issues with the MyAIT platform, including problem identification, proactive troubleshooting, ticket submission to IT when required, and thorough exploration for underlying concerns. High
• Ability to onboard new global customers and integrate new codes into AS400, Cargowise, and McLeod systems. High
• Ability to develop compelling presentations for global account executives to deliver to prospective and existing clients and collaborate with the sales team to guarantee customer satisfaction by reporting and tracking KPIs (PowerBI) and maximizing the use of the MyAIT platform. High
• Ability to develop and implement global processes for the business and enforces new workflows globally. High
• Ability to influences change based on process developments and results. High
• Ability to train new hires globally ensuring the entire team has the same understanding of the roles. High
• Ability to learn specific sales service knowledge as is relates to the support of the Sales team. High

Responsibilities

• Internal and external North American customer collaboration & support with sale support responsibilities & business reviews, including data analysis and manipulation
• Partner with sales with existing QBR processes, while implementing the development of new global tools
• Assisting with the regular preparation, retrieval, and distribution of daily, weekly, monthly, quarterly, and annual reports to our global sales team and clients, with the added feature of personalized modifications through a systematic approach (involving identification of key metrics, customization choices, data gathering, report formats, analysis, and adjustments as necessary)
• Support the retention of current global customers while also expanding and enhancing customer business, partnerships, and relationships by assisting global sales teams as instructed, in order to streamline administrative tasks and consolidate information from the sales team.
• Process development and implementation
• Actively work and support internal teammates to ensure a high level of performance across the entire organization while sharing ongoing global process improvements and implementations.
• Deliver on ZoomInfo and lead validation requests for global sales personnel, pinpointing and compiling lists of potential clients/contacts while also cross-checking databases for existing clients
• Manage all global leads and continue to be the control tower for leads within our system
• Serve as the primary team for global customers requiring support for ad hoc requests, reporting, and platform usage.
• Oversee launch of new platforms by establishing implementation plans, scheduling demos, addressing inquiries, and making enhancements to optimize the platform.
• North American new customer onboarding and training using AIT Systems, Cargowise, AS400 and McLeod.
• Create MyAIT accounts for global customers, ensuring accurate access and data presentation, and manage updates, due dates, and deadlines by providing precise time estimates and frequent communication with customers and sales staff
• Enhance operational efficiency by coordinating with the appropriate teams to address customer concerns or queries regarding order processing, tracking, or shipping through MyAIT or ad hoc customer shipment requests.
• Partner with the legal and risk management team in managing global customer contracts.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED