Sales Support Specialist, Hospitality

Four Hands•Austin, TX

About The Position

The Sales Support Specialist will strengthen the sales process by overseeing execution from quote to sale process, ensuring a seamless experience for both trade partners and internal teams. The Sales Support Specialist will manage the post-sale lifecycle from order intake through fulfillment, serving as a key liaison between customers and cross-functional departments, with a focus on accuracy, proactive communication, and operational excellence.

Requirements

2+ years of experience in a sales or account support environment, with exposure to managing customer relationships and supporting ongoing account needs
Proven experience working within a CRM platform to manage customer accounts, track activity, and maintain accurate records. Experience with Microsoft Dynamics 365 is a plus
Passionate about delivering an exceptional client experience by providing thoughtful, solution-oriented support that reinforces trust and reliability
A collaborative and engaged team player who thrives in a cross-functional environment, building natural rapport with colleagues and clients alike
Confident, personable, and professional in all interactions, representing the company with credibility and poise
Curious and resourceful by nature; asking thoughtful questions, actively listening, and seeking to fully understand client requests before acting
Strong verbal and written communication skills, with the ability to tailor messaging to different audiences

Responsibilities

Support and strengthen Hospitality relationships by serving as a reliable, knowledgeable point of contact for customers, providing timely assistance and guidance throughout the order and fulfillment process
Oversee the end-to-end order workflow, including quotes, order entry, confirmation, and fulfillment coordination, ensuring accuracy and a seamless handoff between internal teams and customers
Communicate proactively with customers regarding pricing, product availability, lead times, specifications, and order status, ensuring clients remain informed and confident at every stage of the process
Collaborate cross-functionally with Accounting, Account Executives, Logistics, and Order Management teams to resolve issues, streamline processes, and deliver a consistently high level of service
Maintain accurate and well-organized account records within Microsoft Dynamics, documenting customer interactions, order updates, and key account details to support visibility and continuity across teams
Identify opportunities to improve internal processes and enhance the customer experience, contributing ideas that increase efficiency, clarity, and overall service quality
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey