Sales Support Specialist, Hospitality

Four Hands•Austin, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Sales Support Specialist will strengthen the sales process by overseeing execution from quote to sale process, ensuring a seamless experience for both trade partners and internal teams. The Sales Support Specialist will manage the post-sale lifecycle from order intake through fulfillment, serving as a key liaison between customers and cross-functional departments, with a focus on accuracy, proactive communication, and operational excellence. In This Role Support and strengthen Hospitality relationships by serving as a reliable, knowledgeable point of contact for customers, providing timely assistance and guidance throughout the order and fulfillment process Oversee the end-to-end order workflow, including quotes, order entry, confirmation, and fulfillment coordination, ensuring accuracy and a seamless handoff between internal teams and customers Communicate proactively with customers regarding pricing, product availability, lead times, specifications, and order status, ensuring clients remain informed and confident at every stage of the process Collaborate cross-functionally with Accounting, Account Executives, Logistics, and Order Management teams to resolve issues, streamline processes, and deliver a consistently high level of service Maintain accurate and well-organized account records within Microsoft Dynamics, documenting customer interactions, order updates, and key account details to support visibility and continuity across teams Identify opportunities to improve internal processes and enhance the customer experience, contributing ideas that increase efficiency, clarity, and overall service quality Other duties as assigned, in accordance with training and qualifications Uphold the Core Values and be a valuable member of the Four Hands Team Be open and honest Reach for excellence Act with responsibility Value the whole person Enjoy the journey

Requirements

2+ years of experience in a sales or account support environment, with exposure to managing customer relationships and supporting ongoing account needs
Proven experience working within a CRM platform to manage customer accounts, track activity, and maintain accurate records.
Passionate about delivering an exceptional client experience by providing thoughtful, solution-oriented support that reinforces trust and reliability
A collaborative and engaged team player who thrives in a cross-functional environment, building natural rapport with colleagues and clients alike
Confident, personable, and professional in all interactions, representing the company with credibility and poise
Curious and resourceful by nature; asking thoughtful questions, actively listening, and seeking to fully understand client requests before acting
Strong verbal and written communication skills, with the ability to tailor messaging to different audiences

Nice To Haves

Experience with Microsoft Dynamics 365 is a plus

Responsibilities

Support and strengthen Hospitality relationships by serving as a reliable, knowledgeable point of contact for customers, providing timely assistance and guidance throughout the order and fulfillment process
Oversee the end-to-end order workflow, including quotes, order entry, confirmation, and fulfillment coordination, ensuring accuracy and a seamless handoff between internal teams and customers
Communicate proactively with customers regarding pricing, product availability, lead times, specifications, and order status, ensuring clients remain informed and confident at every stage of the process
Collaborate cross-functionally with Accounting, Account Executives, Logistics, and Order Management teams to resolve issues, streamline processes, and deliver a consistently high level of service
Maintain accurate and well-organized account records within Microsoft Dynamics, documenting customer interactions, order updates, and key account details to support visibility and continuity across teams
Identify opportunities to improve internal processes and enhance the customer experience, contributing ideas that increase efficiency, clarity, and overall service quality
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey