Sales Support Specialist – Government & Billing

Envista Dentistry•Madison, WI

11d•$21 - $28

About The Position

Position Summary: The primary functions of the Sales Support Specialist – Government and Billing are to support Government customers and to work closely with the accounting team to resolve issues with billing customers. The candidate will have strong interpersonal skills, customer focused, and results driven. The Sales Support Specialist must be highly detailed and able to pivot between tasks as needs arise. Consistency in applying policies and procedures is critical. This role is very customer focused, providing accurate information to all relevant constituents. The Sales Support Specialist must have strong interpersonal and communications skills. The candidate will be independent, capable of operating in a fast-moving and ever-changing environment, and able to navigate rules and regulations surrounding government customers.

Requirements

High School Diploma
Proficiency with data review/analytics
Highly Organized
Exceptional attention to detail
Intermediate Proficiency with Microsoft Office applications (Outlook, Word, Excel, and PowerPoint)

Nice To Haves

Associate’s degree
Excellent verbal and written communication skills necessary to determine steps to resolve issues with inputs from sales team
Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc.
Results orientation – Must consistently deliver results.
Communication – Must be able to effectively communicate in both written and verbal forms.
Professional Work and Detail Orientation – Must have excellent attention to detail, and all work must be at a high level of professionalism.
Positive Attitude – Does what it takes to successfully accomplish goals

Responsibilities

Coordinate & process all incoming Government orders daily.
Pull Website orders and process (ECAT, GSA Advantage)
Monitor incoming orders via mail, fax, email, tradeshow, phone calls, and sales reps for accuracy.
Ensure orders entered comply with Government Base coding parameters.
Utilize and maintain Oracle Government Base codes list
Monitor Government Open orders in Tableau for timely shipments.
Contact end users and Sales Reps to get info needed to complete Order.
Maintain government information booklet for new sales reps.
Process all quotes and invoices for the business.
Assist with month and quarter end activities.
Handle other duties and projects as assigned.