Sales Support Representative - Colorado Springs, CO

UnitedHealth Group•Colorado Springs, CO

5d•Hybrid

About The Position

At UnitedHealthcare, the Sales Support Representative will simplify the health care experience by providing phone support to Sales Representatives. This involves answering general sales support questions and assisting with system navigation. The role is based in Colorado Springs, CO, and offers a hybrid work model after a successful 6-week onsite training period, allowing employees to work from home for up to 3 business days with 2 days in the office per week.

Requirements

High School Diploma/GED
1+ years of customer service experience
Intermediate level of proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook
Ability to work a hybrid schedule in office 2 days a week at 9945 Federal Drive, Colorado Springs CO, 80921
Ability to work Monday through Friday with 8-hour shifts between the hours of 9:00am – 8:00pm (MST) with overtime, evening & weekend shifts during busy season (Oct – Dec)

Nice To Haves

Experience working in a call center
Healthcare and/or insurance industry experience
Medicare knowledge
Experience supporting a sales team or working with sales representatives
Experience navigating a computer while speaking on the phone

Responsibilities

Handling in-bound phone calls interactions professionally, while providing excellent customer service
Research and resolve sales agent’s questions relating to: How to use self-service tools, Member concerns, Medicaid and Medicare verification, Application status and eligibility, On-boarding and certification process, Commission inquires
Document call resolution of each contact in various systems in a clear and concise manner
Demonstrate the ability to provide quality experience for all our customers
Meet minimal performance goals on a weekly, monthly, quarterly and annual basis