Sales Support Representative

IFF • Madison, WI

7d • Hybrid

About The Position

Are you passionate about innovation that transforms everyday products into extraordinary experiences? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. The role is based in Madison, WI. Be part of a open-minded, customer-focused, and growth-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Coordinate and manage the collection of both standardized and customized document requests from internal and external stakeholders. Independently handle customer and Sales Account Manager inquiries for product information and documentation, including Product Descriptions, MSDS, Kosher Certificates, and Questionnaires. Ensure accurate and timely communication with internal teams and external customers to support seamless information flow. Complete and report work results promptly and accurately , maintaining high standards of quality and reliability. Collaborate closely with Account Managers and customers to meet deadlines and deliver requested materials efficiently. Serve as a backup for other Sales Support Representatives , ensuring continuity of service during absences. Foster strong relationships and maintain positive interdepartmental communication , contributing to a collaborative work environment. Manage requests via SFDC and third-party platforms such as TraceGains, ensuring proper documentation and tracking. Maintain a resilient, proactive mindset , including arranging customer sample shipments and driving actions to meet expectations. Assist with sales reporting and pricing administration

Requirements

• High-School Diploma or equivalent at a minimum
• Minimum of 2 years of experience in the food industry
• Proficiency in PowerPoint and Excel.
• Self-motivated individual with a customer centric mindset
• Proficient in MS Word, Excel, PowerPoint and Salesforce.com
• Excellent communication, interpersonal and organizational skills
• High energy, proactive mindset, and results orientation.

Nice To Haves

• Bachelor’s Degree in Business, or Food Science preferred
• Up-to-date knowledge of the IFF product line portfolio preferred

Responsibilities

• Coordinate and manage the collection of both standardized and customized document requests from internal and external stakeholders.
• Independently handle customer and Sales Account Manager inquiries for product information and documentation, including Product Descriptions, MSDS, Kosher Certificates, and Questionnaires.
• Ensure accurate and timely communication with internal teams and external customers to support seamless information flow.
• Complete and report work results promptly and accurately , maintaining high standards of quality and reliability.
• Collaborate closely with Account Managers and customers to meet deadlines and deliver requested materials efficiently.
• Serve as a backup for other Sales Support Representatives , ensuring continuity of service during absences.
• Foster strong relationships and maintain positive interdepartmental communication , contributing to a collaborative work environment.
• Manage requests via SFDC and third-party platforms such as TraceGains, ensuring proper documentation and tracking.
• Maintain a resilient, proactive mindset , including arranging customer sample shipments and driving actions to meet expectations.
• Assist with sales reporting and pricing administration

Benefits

• Hybrid work arrangement
• Learning and development programs
• Our benefits package includes medical, dental, vision, 401k, vacation, holidays, paid parental leave (maternity and paternity), and an annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees