Sales Support Representative

CenterWell

1d • Remote

About The Position

Become a part of our caring community and help us put health first The Sales Support Representative promotes CenterWell Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while also providing an excellent experience for our providers and patients. The Sales Support Representative responsibilities include: Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share. Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient. SSRs will intervene when necessary to prevent cancellations or negative experiences. Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc. Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy. There are several patient benefits for using CenterWell Specialty pharmacy - lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office. This position requires that you will need be available to work during the hours of 8:00 a.m.-4:00 p.m. PST/MST or 11 a.m.-7:00 p.m. EST. Use your skills to make an impact

Requirements

• Certified Pharmacy Technician
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
• Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona, Florida and/or Texas)
• 1 or more years of experience in sales, customer service and/or related field
• Excellent written and verbal communications skills
• Proficient in Microsoft Office Programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Specialty pharmacy experience
• Prior ScriptMed, CoverMyMeds experience
• Experience in a sales support position assisting a sales team, field sales agents and/or an aligned sales territory
• Experience in collecting, preparing, organizing, and presenting documents in support of meetings
• Associate's or Bachelor's degree in Business or related field

Responsibilities

• Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
• Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient.
• SSRs will intervene when necessary to prevent cancellations or negative experiences.
• Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc.
• Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.
• The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree