Sales Support Representative

GUARANTEE TRUST LIFE INSURANCE GROUP•Glenview, IL

11d•$25 - $27•Onsite

About The Position

Guarantee Trust Life Insurance Company (GTL) is currently seeking a Sales Support Representative to join our team! Since 1936, GTL has offered cutting-edge insurance solutions and personalized service for our policyholders and distributors, while supporting personal growth and civic involvement from our employees. We’re seeking candidates who are looking for meaningful work, who want to invest in their growth, and contribute to a company built on timeless virtues and best business practices. This position is required to work on-site in our Chicagoland (Glenview, IL) office most days. Everyone receives 3 flexible remote days per month and 6 additional Friday PTO days each year! And we offer half-day Fridays – every Friday! This role is perfect for someone who thrives in a service-oriented environment today but is eager to evolve into a sales career path in the future. You’ll be part of a dynamic team that supports our agents by responding to inbound telephone, email, and chat inquiries, while gaining valuable exposure to sales processes, product knowledge, and relationship management. This position serves as an intermediary between agents and the insurance company—helping with onboarding, quoting, and servicing insurance products. Along the way, you’ll develop the skills and insights that prepare you to transition into a client-facing sales role.

Requirements

1 year of experience in customer service, insurance, agency or brokerage
Strong communication, organizational and problem-solving skills
Proficiency in Microsoft Office products
College degree preferred and/or equivalent experience
Has an interest in pursuing a career in sales, business development, or account management

Nice To Haves

Experience in a call center environment
Previous sales experience
Understanding customer objections and how to resolve customer issues
Ability to establish strong relationships with customers
Coordinating cross-functional work with other departments (i.e. Marketing, Commissions, or New Business departments)

Responsibilities

Responsible for providing exceptional service and support (via phone, chat, and email)
Help onboard new agents by processing contracting paperwork
Provide ongoing day-to-day assistance to agents using various systems, products and procedures
Meet daily performance standards
May be required to perform other related duties as assigned

Benefits

Medical
Health Savings Account (including employer contribution)
Dental
Vision
Basic Life Insurance (full premium paid by employer)
Voluntary Employee, Spouse and Child Life Insurance
Short-Term and Long-Term Disability
Paid Holidays
Paid time off including vacation, personal days, and sick time
The amount of time off varies based on tenure and hours worked
401(k) and Profit-Sharing retirement plan
The company matches contributions up to 2% provided the employee contributes a minimum of 3%
The company may make a discretionary contribution to the Profit-Sharing plan