Sales Support Representative

The Marvin Companies Inc • Eagan, MN

39d • $24 - $28

About The Position

Infinity by Marvin is a progressive company bringing a new generation of exceptional products to homeowners in need of window and door replacement. From product design to providing replacement education, Infinity puts the homeowner at the center of everything we do. Our products are sold and installed by local partners who specialize in simplifying the replacement experience for homeowners. As part of the Infinity team, you'll help us continue to raise the bar for the industry-and we'll appreciate and acknowledge your hard work and dedication every step of the way. Infinity by Marvin is proud to be part of The Marvin Companies, a family-owned business with over 100 years of experience in the window and door industry. The Sales Support Representative ensures that customers receive outstanding support throughout pre-sale and post-sale interactions. This role combines technical expertise with exceptional communication and customer service skills. The ideal candidate demonstrates Infinity's core values through empathy, responsiveness, and innovative thinking to improve the customer experience and business processes.

Requirements

• 3+ years of customer service experience.
• Strong verbal, written, and visual communication skills; ability to convey clear, concise messages.
• Excellent interpersonal and relationship-building skills with a service-oriented mindset.
• Ability to anticipate and respond to customer needs quickly and effectively.
• Innovative, solution-focused approach to problem-solving.
• Self-directed, organized, and detail-oriented with strong time management skills.
• Proficiency in Microsoft Word, Excel, Outlook, and Salesforce.

Nice To Haves

• Bachelor's degree, preferred
• Construction or building product knowledge preferred.
• Ability to interpret architectural drawings (dimensions, details, etc.).

Responsibilities

• Assist retail partners with product questions, pricing, quotes, orders, change orders, and Infinity systems.
• Support homeowners with inquiries about product features, locating local dealers, service needs, and warranty registration or claims.
• Collaborate with internal teams and subject matter experts to resolve complex issues and create better solutions.
• Maintain excellent interpersonal skills when interacting with customers and colleagues.
• Follow up regularly on service cases to ensure alignment and resolution.
• Represent user experience in system and process reviews for continuous improvement.
• Work cross-functionally with internal and external teams to support partners.
• Address customer complaints promptly and professionally.
• Track and report customer service and technical support metrics monthly.

Benefits

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships
• health insurance
• paid holidays
• paid parental leave
• a 401(k) retirement savings match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wood Product Manufacturing
• Number of Employees: 5,001-10,000 employees