Sales Support Representative

TransUnion • Ridley Park, PA

4d • $18 - $26 • Hybrid

About The Position

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Requirements

• Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution.
• Proficient in Excel and running pivots
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Bachelor’s degree from an accredited college of university
• Strong command of systems, procedures and principles relating to credit inquiries and call center practices
• Experience SalesForce, TUBS, SCM, OnBase, PeopleSoft, Vista and OBIEE reporting capabilities.
• Always looking to improve our technology utilization.

Responsibilities

• Answers and responds to incoming calls, emails or SalesForce WRs received from customers (internal and external).
• Reps will provide prompt resolution to escalated inquiries to these high touch accounts.
• Provides ongoing support for these higher touch accounts and able to support their requests.
• Delivers expedited support to high profile customers providing expedited resolution.
• Provides usage and revenue reports (to name a few) to both internal and external customers in a timely and accurate fashion.
• Build rapport with internal and external customers.
• Demonstrated ability to work in a team environment
• Completes work in accordance to policy and also reviews for accuracy.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level