Sales Support Representative

FERGUSON•Mountain View, CA

21h•$23 - $37

About The Position

Ferguson, a Fortune 500 company established in 1953, is a leading value-added distributor of quality supplies for various industries, including Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson aims to simplify, ensure success, and promote sustainability in customers' complex projects. The company is seeking a Sales Support Representative to collaborate with Sales associates, identify optimal products and solutions, and deliver personalized customer service through timely quotations and accurate sales orders. This role also involves coordinating deliveries, answering sales calls for general information, and resolving customer concerns.

Requirements

Exhibit strong skills for sales, including the ability to upsell.
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
Ability to react well in a fast-paced environment & follow through on commitments.
General digital literacy including Microsoft Office.
Ability to quickly learn product knowledge and processes.

Nice To Haves

Prior sales and/or customer service experience is preferred.
Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Coordinate deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Ability to effectively use customer relationship management (CRM) system and phone system.