Sales Support Representative
About The Position
Become a part of our caring community and help us put health first The Sales Support Representative is a certified Pharmacy Technician that provides timely and effective sales support to assist with the acquisition or retention of Specialty Pharmacy customers. The Sales Support Representative performs complex administrative/operational/customer support duties that require independent initiative and judgment. Typically works on semi-routine assignments. The Sales Support Representative promotes CenterWell Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while also providing an excellent experience for our providers and patients. Responsibilities include: Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share. Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient. SSRs will intervene when necessary to prevent cancellations or negative experiences. Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc. Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy. There are several patient benefits for using CenterWell Specialty pharmacy - lower cost, easier approvals, resource assistance and a more comprehensive cycle of care. The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office. Use your skills to make an impact
Requirements
- PTCB (Pharmacy Technician Certification Board) license
- 1 or more years of experience in sales, customer service, or related field
- Excellent written and verbal communications skills
- Proficient in Microsoft Office Programs
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Nice To Haves
- Associate's or Bachelor's degree in Business or related field
- Prior ScriptMed experience
- Experience in collecting, preparing, organizing, and presenting documents in support of meetings
Responsibilities
- Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
- Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient.
- SSRs will intervene when necessary to prevent cancellations or negative experiences.
- Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc.
- Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.
- The Sales Support Representative will partner with their aligned Sales Team member to communicate these benefits to the office.
Benefits
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
