Sales Support Representative

BlueStar US • Hebron, KY

1d

About The Position

We are seeking a motivated, self-starter Sales Support Representative to join our team. This entry-level role offers a path to becoming a Sales Representative. The Sales Support Representative provides clerical and administrative support to the Sales Manager, ensuring smooth communication and follow-up with existing and prospective customers. This position reports directly to the Sales Manager.

Requirements

• Highly organized, resourceful, accurate, detail oriented with time management skills
• Ability to learn quickly and retain training information
• Excellent written and phone communication skills.
• Ability to manage multiple tasks and projects simultaneously.
• Works autonomously with no supervision
• Proficiency in database management, CRM, ERP, Microsoft 365/Outlook and other software programs.
• 3–5 years of customer service or sales support experience preferred.
• High school diploma required; college degree preferred.

Nice To Haves

• Experience in distribution and/or channel sales a plus
• Oracle experience a plus.

Responsibilities

• Manage and resolve customer inquiries and issues.
• Accurate order entry via manual, API, EDI, email and online platforms.
• Verify item availability and confirm stock.
• Maintain and monitor open order reports.
• Troubleshoot and resolve order discrepancies.
• Handle inbound customer emails/calls.
• Manage customer returns.
• Participate in product training and self-study.
• Perform additional duties as assigned.
• Develop relationships with key contacts with Sales, Marketing, Operations and Finance, and externally with vendors
• Execute service contracts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees