Sales Support Representative

Zingerle Group•Charlotte, NC

58d•Onsite

About The Position

Zingerle Groups Sales Support Representative is an important entry-level role that supports the sales cycle and helps deliver an exceptional customer experience. The position focuses on assisting business development, learning the sales process, and providing sales administrative support to ensure accurate quoting, order processing, and smooth cross-department collaboration.

Requirements

Bachelors degree or two years of experience in a customer service or sales support role or an equivalent level of combined education and experience
Organized and detail-oriented to manage multiple agendas and deadlines
Proactive and solutions-oriented to maximize efficiency, productivity, and sales results
Ability to learn and become an expert on company systems, products, and procedures
Proficient with MS Office programs: Outlook, Word, and Excel
Professional verbal and written communication skills
Excited to learn and embrace new challenges in a growing company!

Responsibilities

Coordinate sales team schedules, meetings, and event preparations.
Respond to customer inquiries and follow up on sales requests to ensure prompt service.
Prepare and revise sales quotes and presentations quickly and accurately.
Handle price, inventory, and general client communications, escalating issues when needed.
Maintain accurate and up-to-date CRM data for leads, accounts, quotes, and more.
Review pre-orders for accurate billing, shipping, and product details before completion.
Support payment collection and guide customers through prepayments and credit applications.
Collaborate with other departments to ensure seamless sales and customer service processes.
Conduct post-sale follow-ups for new and existing clients, collecting feedback and referrals.
Assist in generating performance data, sales reports, tracking KPIs, and market research.

Benefits

Competitive base salary based on experience
Quarterly team performance bonuses
Generous healthcare reimbursement allowance
401(k) retirement savings plan with company match
Substantial company provided life insurance benefits
2+ weeks PTO each year (personal, sick and other time as scheduled)
2+ weeks EOY office and facility closure (around Christmas and New Years)
Major holidays off per company schedule
Fun, friendly, and energetic atmosphere with tremendous growth potential!
Ideally, this position will grow into a full-time sales role within their first two years.