Sales Support Representative, Luxury
About The Position
Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant and Alpina. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings. Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world. We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service. SUMMARY The Sales Support Representative, Luxury provides support to the sales teams, assigned accounts and consumers by processing orders and returns; updating account information; ensuring timely shipping; and responds to questions regarding status updates, product returns, resolution of concerns and product information.
Requirements
- High school diploma
- A minimum of three years related experience
- Previous experience supporting luxury product lines
- Excels in written and verbal communication, consistently engaging with customers and internal teams in a professional and courteous manner
- Ability to manage multiple tasks and prioritize effectively
- Strong customer focus and ability to work under pressure
- Excellent follow through and attention to detail
- Proficiency with Microsoft Office
- Working knowledge of ERP systems (SAP is a plus)
Nice To Haves
- Zendesk experience is a plus
Responsibilities
- Serves as a point of contact for Sales Teams for assigned Accounts and Regions, related to Frederique Constant and Alpina product lines.
- Manages the entry of sales orders and returns, updates customer data, and communicates status updates promptly.
- Supports high volume phone and email inquiries with a luxury level standard of service, delivering prompt, personalized, and refined communication to meet the expectations of premium clientele.
- Liaises with various departments to ensure orders are processed and shipped on a timely basis; resolves issues as necessary.
- Provides watch troubleshooting steps, product information, warranty coverage, and watch specifications.
- Investigates claims received, makes credit/debit price adjustments, and resolves customer concerns.
- Serves as Subject Matter Expert (SME) on specialized products.
- Implements internal controls and guidelines to support JSOX compliance and accurate revenue recognition.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
