Sales Support Representative I

Foundation Finance Company, LLC • Rothschild, WI

16d • $26 - $28

About The Position

The Sales Support Representative will provide aid and support to assigned dealers, working to identify areas of potential growth. This role is responsible for assisting the existing dealers through the onboarding process, educating and encouraging participation in program features and benefits, and engaging in needed training and dealer development activities. They will assist senior representatives to complete tasks required to fulfill dealer requests and needs.

Pay Range

USD $26.00 - USD $28.00 /Hr.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Work with assigned existing dealers and key strategic partner accounts to increase program usage by promoting our platforms, conducting training, handling issue resolution, and assisting dealers through each step of the financing process.
Support senior representative’s objectives, including but not limited to email follow-ups, new dealer introductions, training and customer application support.
Provide effective and timely dealer and internal service by working daily in email queues, Teams/priority Teams chats, and by answering inbounds across each of the inbound campaigns.
Correspond with dealers, field sales team, internal departments, and management regarding escalated dealer situations, working towards conflict resolutions.
Take ownership of assigned tasks and complete them in a timely manner (45 day no-call, Owner Calls, etc.)
Gain knowledge on Dealer Portal to assist in real time issues along with dealer needed items.
Contribute to a cross departmental collaborative atmosphere to resolve issues/complaints and help improve processes.
Document notes properly in all required areas per company processes and procedures.
Other duties as assigned by management.
Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Requirements

• Associate degree in business, finance, communication, marketing or related field.
• 2 years’ marketing or sales experience, preferably in the consumer finance industry OR combination of education and experience.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Responsibilities

• Work with assigned existing dealers and key strategic partner accounts to increase program usage by promoting our platforms, conducting training, handling issue resolution, and assisting dealers through each step of the financing process.
• Support senior representative’s objectives, including but not limited to email follow-ups, new dealer introductions, training and customer application support.
• Provide effective and timely dealer and internal service by working daily in email queues, Teams/priority Teams chats, and by answering inbounds across each of the inbound campaigns.
• Correspond with dealers, field sales team, internal departments, and management regarding escalated dealer situations, working towards conflict resolutions.
• Take ownership of assigned tasks and complete them in a timely manner (45 day no-call, Owner Calls, etc.)
• Gain knowledge on Dealer Portal to assist in real time issues along with dealer needed items.
• Contribute to a cross departmental collaborative atmosphere to resolve issues/complaints and help improve processes.
• Document notes properly in all required areas per company processes and procedures.
• Other duties as assigned by management.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees