Sales Support Rep

ePlus Technology, inc.

10d • $19 - $29

About The Position

As a Sales Support Representative, you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team. This position will support the Eastern Time zone.
Your Impact
The essential functions of this position include:
Accurately place orders into the system from customer-issued PO’s
Follow-up on orders to ensure their successful delivery within customer expectations.
Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
Confirm that all invoicing activity is taking place in a timely and accurate manner
Take a proactive role with problem resolution at the customer and supplier levels
Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
Assist customers with Returns issues, order inquiries, and any other requests for information
Develop successful relationships with sales, vendors, and internal departments
Assist with quoting
Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
Use proper decorum in all communications with customers both internal and external
Projects and additional responsibilities as needed or assigned

Requirements

• Bachelor’s degree preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

Responsibilities

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Benefits

• ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
• Details of participation in these benefit plans will be provided if an offer of employment is extended.
• ePlus Benefits highlights can be viewed here.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level