Sales Support Rep II

Textron•Piney Flats, TN

26d

About The Position

We’re more than aviation experts, we’re pioneers. We challenge what’s possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you. Sales Support Rep II This position is responsible for Aeronautical Accessories trade sales support and order administration within the Customer Support & Services organization. What you’ll be doing as a Sales Support Rep Achieve sales goals that are set forth in AA annual operating plan Responsible for overseeing trade sales customer accounts. Duties to include, but not limited to taking sales calls, receiving, generating, distributing and monitoring customer orders throughout the sales process and assuring customer order data integrity. Monitor customer delivery dates and provide updates to appropriate production personnel as required. Assist customers with identifying specific order requirements and product attributes, availability, lead times, etc. Monitor customer accounts and verify payment terms are implemented prior to order shipment including Approvals and approval data for international shipments. Responsible for providing sales information for invoice purposes. Generation of RMA's and processing customer returns. Customer record keeping (mailing list, general account info. etc.). Measure & justify individual contributions with weekly reports. Any other duties or projects assigned by management.

Requirements

Strong communication & organizational skills.
Must possess the talent required to assist customers and market our products/services in a very professional manner.
Must be knowledgeable in receiving, generating, distributing, and maintaining customer orders and account information.
High School Diploma or GED
2-4 years of customer service or online/phone sales experience required

Nice To Haves

Bachelor’s Degree
Aviation experience
Familiarity with SAP ERP & Microsoft Access/Excel applications.
Knowledgeable of AA products and services.

Responsibilities

Achieve sales goals that are set forth in AA annual operating plan
Responsible for overseeing trade sales customer accounts. Duties to include, but not limited to taking sales calls, receiving, generating, distributing and monitoring customer orders throughout the sales process and assuring customer order data integrity.
Monitor customer delivery dates and provide updates to appropriate production personnel as required.
Assist customers with identifying specific order requirements and product attributes, availability, lead times, etc.
Monitor customer accounts and verify payment terms are implemented prior to order shipment including Approvals and approval data for international shipments.
Responsible for providing sales information for invoice purposes.
Generation of RMA's and processing customer returns.
Customer record keeping (mailing list, general account info. etc.).
Measure & justify individual contributions with weekly reports.
Any other duties or projects assigned by management.