Sales Support Manager
About The Position
At Grain Millers, our Sales team is the link between our customers' success and our company's ability to deliver excellence every day. We're looking for a Sales Support Manager who will empower our Sales organization to operate efficiently, strategically, and in true partnership with our customers. This role is essential to ensuring a seamless customer experience-from the moment an order is placed to final delivery-and to supporting the systems and people that make it all happen. You'll be instrumental in leading process improvements, leveraging CRM and ERP technologies, and fostering collaboration across Sales, Operations, Quality, and Customer Service to elevate responsiveness, accuracy, and satisfaction. You'll partner closely with Sales Managers, Operations and Quality teams at our production facilities, IT, and Marketing to ensure alignment on forecasts, pricing, and performance. Your leadership will help strengthen internal trust, enhance communication, and improve the flow of information across departments. As the leader of a talented Sales Support team, you'll coach, mentor, and develop individuals to perform at their best-helping them gain mastery of internal systems, deepen customer relationships, and deliver best-in-class service that reflects Grain Millers' values. You are a people-focused leader who thrives on building strong teams and solving complex problems. You understand how technology, process, and people intersect to create a great customer experience. You take pride in operational excellence, data-driven decision-making, and helping others succeed. You bring a balance of analytical thinking and interpersonal skill-able to translate technical insights into practical improvements and build consensus among diverse stakeholders.
Requirements
- 7+ years of experience in sales support, customer service, or operations in a B2B manufacturing environment.
- Proven people management experience with a record of coaching and team development.
- Strong hands-on experience with CRM and ERP systems; ability to optimize processes and reporting tools.
- Demonstrated success driving process improvements and implementing KPIs.
- Excellent communication, collaboration, and problem-solving skills.
- Comfortable working closely with manufacturing plants and sales teams in a fast-paced, dynamic environment.
Nice To Haves
- Bachelor's degree in Business, Marketing, or a related field preferred.
Responsibilities
- Champion a customer-first mindset across the Sales Support team and broader organization.
- Provide leadership, training, and development for Sales Support staff.
- Oversee CRM and ERP tools to drive adoption, efficiency, and pipeline visibility.
- Collaborate cross-functionally to align forecasts, order fulfillment, and customer expectations.
- Evaluate and improve sales processes, reporting accuracy, and system integrations.
- Monitor and report key performance metrics to Sales leadership and executive stakeholders.
Benefits
- Grain Millers offers a competitive compensation and benefits package including medical, dental, vision, disability, and life insurance.
- Our 401(k) plan includes a generous company match.
- Employees at our Eden Prairie office enjoy a modern workplace, covered parking, a fitness center, and a collaborative environment that encourages continuous improvement and personal growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
