Sales Support Manager

VIRBAC • Westlake, TX

38d

About The Position

Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business. Responsible for reliable and consistent commercial processes support in Sales and Marketing program management and execution as defined by Sales leadership. This role performs processes and workflows while adhering to protocols to ensure consistent, high quality execution of commercial activities. This individual collaborates with multiple cross-functional departments and associates in response to the desired evolution of Go-To-Market Strategy within the US Business; targeting actions essential to maintaining favorable outcomes related to financial performance, operational excellence, and customer experience.

Requirements

• Bachelor's degree in Business, Sales, or a related field.
• Minimum of 5 years proven experience in a sales operations role with a track record of delivering operational excellence. Animal health industry is preferred.
• Well organized with demonstrated success in managing multiple cross-functional projects.
• Past experience with margin and pricing reimbursements.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Manage the processing and tracking of sales and marketing programs for rebates, free goods, special promotions, etc. for veterinary, corporate, and national accounts, and retail. Act as a subject matter expert for program implementation.
• Evaluate distributor returns to confirm eligibility and coordinate distributor credits.
• Manage margin and pricing reimbursements.
• Review distributor communications for trade offers, pricing changes, letters, and detailers.
• Lead annual pricing change process for veterinary and livestock sales; determine pricing at appropriate levels based on MAP price and margins.
• Consistently execute ARF (Approval Routing Form) workflow processing and manage training documentation.
• Establish and maintain strong relationships with key stakeholders, including sales, marketing, accounting, finance, and executive leadership.
• Manage work of the sales operations support coordinators. Set goals, monitor performance, evaluate work, and communicate appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Chemical Manufacturing
• Number of Employees: 5,001-10,000 employees