Quality Technology Services-posted 12 days ago
Full-time • Manager
Duluth, GA
1,001-5,000 employees

It's exciting to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation. As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. QTS is Powered by People . People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. Who You Are: The Sales Support Manager leads and develops a team of Sales Support Specialists, driving operational excellence in quoting, contract management, CRM administration, and cross-functional coordination. This role ensures accurate and timely quotes, contract compliance, and data integrity within Salesforce and related systems. As a strategic partner to Sales leadership, the manager enables process improvements, automation, and customer satisfaction, supporting QTS’s mission of delivering world-class digital infrastructure solutions.

  • Team Leadership & Development Manage, mentor, and develop Sales Support Specialists, including performance reviews, training, and career growth.
  • Set clear expectations and KPIs for quote accuracy, turnaround time, and contract compliance.
  • Foster a collaborative, accountable team culture aligned with QTS values.
  • Allocate resources and prioritize tasks for daily operations.
  • Operational Oversight & Process Optimization Oversee the quote and contract lifecycle in Salesforce, ensuring alignment with pricing, segmentation, and legal requirements.
  • Monitor and improve data hygiene across systems (SFDC, SNOW, Workday), ensuring clean records for billing and reporting.
  • Serve as an escalation point for complex quotes or contract issues, coordinating resolution across departments.
  • Develop and refine sales support processes to improve speed, accuracy, and scalability.
  • Implement automation tools and CRM enhancements to streamline operations.
  • Cross-Functional Collaboration Partner with Sales, Legal, Finance, Marketing, and Operations to validate and troubleshoot quote creation and contract terms.
  • Support initiatives like failed order resolution, contract alignment, and legacy data cleanup.
  • Serve as a liaison between sales executives and internal departments to resolve issues and improve service delivery.
  • Represent the Sales Support team in strategic meetings and system integration sessions.
  • Reporting & Communication Provide regular updates to Sales Operations leadership on team performance, challenges, and strategic initiatives.
  • Maintain dashboards and reports to support forecasting, MRR tracking, and compensation alignment.
  • Generate and analyze reports to identify trends, forecast needs, and support strategic decisions.
  • Customer & Sales Team Support Resolve complex customer requests and internal inquiries related to quotes and contracts.
  • Provide training and support to sales team members on tools and processes.
  • Bachelor’s degree in business, Sales, or related field.
  • 5+ years of experience in sales operations or support, preferably in the tech or data center industry.
  • Proven experience managing a sales support or operations team.
  • Strong proficiency in Salesforce and other CRM tools.
  • Excellent communication, organizational, analytical, and problem-solving skills.
  • Proven ability to work cross-functionally and influence stakeholders.
  • Experience with data hygiene, contracting, and quoting systems preferred.
  • Experience with contract lifecycle management tools.
  • Familiarity with data center services or enterprise IT solutions.
  • Salesforce certification is a plus.
  • QRest Sabbatical
  • Employee Stock Purchase
  • QTS scholarship for dependents
  • Eagle Club award trip eligibility
  • Paid volunteer days
  • Tuition assistance, parental leave and military leave assistance
  • medical, dental, vision, life, and disability insurance
  • 401(k) retirement plan
  • flexible spending and HSA accounts
  • paid holidays
  • paid time off
  • employee assistance program
  • wellness program
  • Bonus eligible
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