Sales Support Manager

Amadeus•San Jose, CA

50d

About The Position

Americas Delivery Management group is the entry point within the delivery organization towards the commercial team of the Americas Travel Sellers unit. In this role you'll: Coordinate all delivery activities, leveraging all delivery expert resources in different delivery domains. Be accountable for all delivery activities, report and provide KPIs. Support the budget assessment set-up and execution within the delivery organization for the NORAM Travel Resellers unit. Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization. Act as the Delivery Services entry point for the Commercial and Product Marketing (PMM) groups for the region. Be accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting and other services). Engage Delivery Domain resources, coordinate their activities and provide report-ing to ensure the delivery of Amadeus commitments. Manage the status of all deliverables, according to customer commitments and expectations. Communicate accordingly to customer, ensure their adherence to the plan and follow up on delivery dates. Create, manage and keep updated a dashboard for the region in order to provide accurate status of all deliverables, including risk & issues. Provide a regular executives summary covering the risk/issues that need manage-ment attention. Act as prime point of escalation for all ongoing delivery issues. In the pre-sales activities: Proactively manage the ongoing pipeline. Analyze customer ecosystem and service requirement during complex pre-sales activities. Assess feasibility, requirements coverage, costs and timelines with Delivery Do-mains in case of complex solutions. In case of product gaps, revert to PMM teams to manage the roadmap impact. Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines)

Requirements

7+ years' experience in the travel industry.
Previous specific experience in Business Solution and /or Delivery management, with experience acting as a Project/Program Manager in the Travel industry.
Familiarity with Amadeus products such As: Amadeus Sell Connect, Amadeus Dynamic Travel Document's, Amadeus Booking travel
Feed, Amadeus Web services - Familiar with distribution and delivery products.
Min of 7 yrs Previous specific experience in Business Solution and /or Delivery management, acting as a Project/Program
Manager in the Travel industry
Advanced communication skills in both English and Spanish both written and verbal
Customer Facing experience required
Travel: Minimal, may require 1 trip per year to a customer site.
Advanced skills in MS Office Suite, GOT internal tools, and Win Approach

Responsibilities

Coordinate all delivery activities, leveraging all delivery expert resources in different delivery domains.
Be accountable for all delivery activities, report and provide KPIs.
Support the budget assessment set-up and execution within the delivery organization for the NORAM Travel Resellers unit.
Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.
Act as the Delivery Services entry point for the Commercial and Product Marketing (PMM) groups for the region.
Be accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting and other services).
Engage Delivery Domain resources, coordinate their activities and provide report-ing to ensure the delivery of Amadeus commitments.
Manage the status of all deliverables, according to customer commitments and expectations. Communicate accordingly to customer, ensure their adherence to the plan and follow up on delivery dates.
Create, manage and keep updated a dashboard for the region in order to provide accurate status of all deliverables, including risk & issues.
Provide a regular executives summary covering the risk/issues that need manage-ment attention.
Act as prime point of escalation for all ongoing delivery issues.
Proactively manage the ongoing pipeline.
Analyze customer ecosystem and service requirement during complex pre-sales activities.
Assess feasibility, requirements coverage, costs and timelines with Delivery Do-mains in case of complex solutions.
In case of product gaps, revert to PMM teams to manage the roadmap impact.
Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines)

Benefits

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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