Sales Support Manager

Living Spaces Furniture•Redondo Beach, CA

13d

About The Position

The Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This position drives revenue growth and maintains high guest satisfaction through comprehensive onboarding and effective training. Key responsibilities include leading store training and onboarding of new team members, managing store profitability, and overseeing Café and Kids Spaces operations. The manager analyzes financial performance to identify cost reduction opportunities, ensures compliance with health standards in the café, and maintains safety and enjoyment in Kids Spaces through activity supervision and cleanliness. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred.
5 years experience in direct customer interactive environment required; high volume.
3 years of management experience required.
Equivalent combination of education and experience will be considered.
To perform this job successfully, an individual must be proficient in Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

Manage team member training and onboarding to ensure the effective implementation of onboarding programs.
Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
Manage budgets and track financial performance to optimize costs and drive revenue growth.
Create and maintain the retail store schedule to ensure optimal staffing levels that meet business needs.
Minimize retail store risks by addressing errors in order processing and implementing effective training programs.
Maintain optimal store staffing levels by recruiting candidates, conducting interviews, and completing the hiring process efficiently.
Ensure high levels of guest satisfaction by effectively addressing concerns and resolving issues for escalated guests.
Safeguard store profitability by influencing management and peers to adhere to established protocols.
Conduct regular audits of store processes to minimize losses and identify areas for improvement.
Oversee the daily operations of the store cash office, ensuring accurate cash handling and record-keeping.
Oversee Café operations by ensuring adequate staffing levels and providing comprehensive training to team members on food safety and hygiene requirements.
Oversee the operations of Kid's Spaces to ensure children's safety and compliance with all policies.
Foster team member development to build a strong talent bench for the organization's growth.
Oversee store sales and operations to ensure every guest is engaged and receives excellent customer service.
Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members.

Benefits

Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)