Sales Support Engineering

Koch Enterprises Family of Companies•Nashville, TN

22d

About The Position

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers. Sales Support Engineer Title: Sales Support Engineer Reports to: Director of Estimation Class: Full-Time Type: Salary/Exempt Primary Role: Responsible for providing accurate estimates for opportunities identified by sales. Responsible for pre-sales engineering support to Sales on electronic systems, quotations, product application, specification review and site surveys. Assist post-sales engineering team with product application and drawing development and review. Accountable for being knowledgeable and articulate in the systems offered and supported.

Requirements

The Engineer shall possess a two-year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience.
Must possess an understanding of electronic systems, such as access control, security, CCTV, nurse call, emergency communication, paging, infant protection, real time locator, and intercom.
Must possess a strong working knowledge of building codes.
Must possess excellent verbal and written communication skills and interpersonal skills.
Strong time management and organizational skills are required.
Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities.
Must possess a strong sense of urgency.
Must be responsible, self-motivated, self-starter, personable, and well-organized.
Superior customer service skills to deal with both internal and external customers.
Strong interpersonal skills; ability to work with diverse groups.
Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook.
Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date.
Must be able to effectively handle stressful situations.
Must be able to read and effectively interpret general business documentation.
Valid and current driver's license.

Nice To Haves

Experience with CAD systems as a plus.
Knowledge of door locking hardware is a plus.

Responsibilities

Accurately develop a bill of materials to include an appropriate amount of job-related labor to perform the project.
Responsible for surveying the customer job site to obtain information regarding any existing systems, the system environment, and the building.
Assist sales to generate a comprehensive project description and scope of work for proposals.
Provide sales, technical staff, and other internal and external customers with technical support on both a pre- and post-sales basis.
Work with Project Engineer to develop system drawings and project documentation.
Assist with training internal technical and/or sales staff on new products and/or systems.
Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers.
Comply with company policies, as well as health and safety issues.
Promote a team environment.
Other duties as required or assigned.
Primary area of focus: Education (K12) Facilities. Access Control, CCTV, security, and communications systems