Sales Support & Customer Support Representative

Ponca City Development Authority•Ponca City, OK

2d•Onsite

About The Position

Century Products is seeking a Sales Support & Customer Support Representative to support our Business Development and Logistics teams. This position plays a key role in managing customer communications, processing orders, and ensuring accurate, timely coordination between customers and internal departments. This is a support-driven role focused on customer service, order accuracy, and follow-up—not commission-based sales.

Requirements

Associate degree in Business, Agriculture, Communications, or a related field preferred
Equivalent combination of education and relevant experience may be considered
2+ years of experience in sales support, customer service, or order processing preferred
Proficiency with Microsoft Office (Excel, Outlook) and CRM/ERP systems
Strong communication skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with a collaborative approach

Nice To Haves

Experience in manufacturing or distribution environments is a plus

Responsibilities

Serve as a primary point of contact for customers via phone and email
Respond to customer inquiries regarding orders, quotes, and order status
Enter and maintain accurate customer orders and records in ERP and CRM systems
Follow up with customers to confirm order accuracy and satisfaction
Assist with resolving order discrepancies, returns, or service issues
Support Business Development with quotes, new account setup, and follow-up communication
Handle inbound inquiries and assist with outbound follow-up as directed
Support sales activity in designated areas of need (no pricing authority)
Assist with trade show and event follow-up by documenting leads and opportunities
Coordinate with Logistics regarding shipping schedules and customer updates
Work with Accounting on invoice or payment-related questions
Maintain organized documentation related to orders, quotes, and customer communication
Prepare basic reports related to orders and customer activity