Inside Customer Support/Sales Representative

Builders FirstSource • American Fork, UT

23h • Onsite

About The Position

This role is ideal for someone who enjoys helping customers, answering questions, and keeping orders moving smoothly. You'll be assisting walk-in customers and supporting the outside sales team by processing orders, providing product information, and ensuring customers get what they need.
Experience in construction, building materials, or window products is strongly preferred, as this role involves helping customers understand product options and specifications. However, we are willing to train the right person who is eager to learn.
This is a stable, in-house role focused on customer support and teamwork, not commission driven or cold call sales.
If this role aligns with your experience and interests, we encourage you to apply. We look forward to reviewing your application.

Requirements

• High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.
• Knowledge of company products, competitor’s products and company standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Good verbal and written communication skills
• Demonstrates strong detail orientation skills
• Strong customer service skills
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Knowledge of and ability to use motorized and non-motorized material handling equipment

Nice To Haves

• Experience in construction, building materials, or window products

Responsibilities

• Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.
• Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).
• Enters orders into system and schedules delivery of products.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Participates in coordinating and conducting customer workshops.
• Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.
• Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED