Customer Service & Inside Sales Representative

SpeedPro Mesa-Gilbert•Gilbert, AZ

3d•$35,000 - $50,000

About The Position

The Customer Service and Marketing Representative reports directly to the SpeedPro Imaging studio owner and is primarily responsible for developing and executing marketing campaigns to obtain new clients, while also helping to oversee and maintain the existing customer base. Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer. At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96. Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.

Requirements

Highly motivated with a great attitude, and a desire to help others via an engaging personality and upbeat telephone personality
Ability to maintain high level of engagement with customer base
Exceptional time management and organizational skills
Proactive and self-motivated to work independently and in a team environment
Exceptional verbal and interpersonal communication skills
Keen eye for visual design
Professionalism, confidence, and willingness to roll-up sleeves and drive results
Strong communication and listening skills

Nice To Haves

1+ year of prior inside sales, and customer service experience
Associate or Bachelor’s Degree
Proficient in Microsoft Office. Prefer experience with Adobe products
Experience with Corebridge is a plus

Responsibilities

Create targeted marketing strategies, campaigns and collateral to target core business prospects
Utilize various digital marketing techniques (i.e., PPC) as well as more traditional marketing functions (i.e. direct mail) to increase lead generation
Oversee and develop content for blogs and social media accounts (Facebook, Instagram, LinkedIn, Twitter, etc.) to generate awareness of the SpeedPro brand
Maintain and update studio website as needed
Ensure that all external communications are on-brand and utilize consistent messaging
Make follow-up calls to existing customers to ensure their satisfaction with end-products and to drive further business opportunities
Drive a variety of lead development initiatives including list building and data mining programs, with the goal of scheduling client appointments
Manage and utilize proprietary CRM (customer relationship management) system to track calls and meetings to prospective and existing customers
Manage entire sales process from telemarketing to estimating and closing deals