Sales Support Coordinator In-Office

Republic Services•San Jose, CA

1d•$25 - $35•Onsite

About The Position

POSITION SUMMARY: The National Accounts Coordinator III provides support to our National Account Specialists, retail customers, and internal customers. The incumbent prepares purchase orders, submits billing, and creates service routes in support of our retail customers. PRINCIPAL RESPONSIBILITIES: Prepare purchase orders and work orders for the intercompany and customer requested supplies and services. Works closely with National Account Managers to respond to and service retail customers. Research and resolve concerns and questions for retail technician and customer calls. Assists other departments and divisions with customer needs. Use software to build service routes for retail technicians. Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting. Participate in on-call support for customers and technicians. Review and submit billing in support of retail customers. Performs other related duties as assigned. QUALIFICATIONS: Excellent communication and problem-solving skills. Ability to work within a team environment and handle multiple tasks. Strong computer, MS Excel, and phone skills required. Previous customer service experience. Knowledge of waste industry. Strong computer, MS Excel, and phone skills required. Proficiency with: Microsoft Office Suite, Zendesk, Salesforce, and ability to learn new IT systems and client ticketing portals. Experience with EQAI and COR2 - preferred. Industry background and experience (RCRA, DOT/HAZMAT) - preferred. Occasional travel as determined by management. Experience in a high volume or large corporate environment - preferred.

Requirements

Excellent communication and problem-solving skills.
Ability to work within a team environment and handle multiple tasks.
Strong computer, MS Excel, and phone skills required.
Previous customer service experience.
Knowledge of waste industry.
Strong computer, MS Excel, and phone skills required.
Proficiency with: Microsoft Office Suite, Zendesk, Salesforce, and ability to learn new IT systems and client ticketing portals.
4-7 years’ experience preparing purchase orders, submitting billing, and creating service routes in support of our retail customers.

Nice To Haves

Experience with EQAI and COR2 - preferred.
Industry background and experience (RCRA, DOT/HAZMAT) - preferred.
Occasional travel as determined by management.
Experience in a high volume or large corporate environment - preferred.

Responsibilities

Prepare purchase orders and work orders for the intercompany and customer requested supplies and services.
Works closely with National Account Managers to respond to and service retail customers.
Research and resolve concerns and questions for retail technician and customer calls.
Assists other departments and divisions with customer needs.
Use software to build service routes for retail technicians.
Update supply logs, enter service dates into customer schedules, assemble routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting.
Participate in on-call support for customers and technicians.
Review and submit billing in support of retail customers.
Performs other related duties as assigned.