Seabourn Sales Support Coordinator - Remote - US

Carnival Corporation•Seattle, WA

7d•$13 - $18•Remote

About The Position

At Seabourn, we are passionate about travel. We believe that traveling for pleasure has a redemptive power that enriches people’s lives. And we believe that people should travel well. Seabourn pioneered small-ship, ultra-luxury cruising, and continues to represent the pinnacle of that unique style of travel. We’re looking for an amazing Sales Support Coordinator to fill this role. Through genuine and intuitive service, we consistently deliver exceptional Seabourn Moments that delight our guests and create the world’s finest travel experiences. Here’s a summary of what Seabourn is looking for in its Sales Support Coordinator . Is this you?

Requirements

Minimum of 1 year experience as a Seabourn Reservations Sales Agent or similar position within Seabourn with supervisor's recommendation.
Strong product and POLAR knowledge, ability to become highly proficient in Siebel
Strong interpersonal skills; proven ability to positively interact with individuals at all levels
Possesses a track record of personal goal achievement and support to department objectives
Possesses strong attention to detail and ability to remain focused despite distractions
Must be self-motivated, a self-starter and quick learner
Excellent organization skills and ability to work independently
Computer proficiency with Windows and aptitude to learn other systems
Must be legally authorized to work in the United States.
Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
This position is 100% fully remote, US only. (Please note we are not set up for remote work in AR, CA, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV and WY.)

Responsibilities

Supports the Personal Cruise Consultants (PCCs) administratively and by providing information and high-level customer service to the direct consumer guest.
Assists Personal Cruise Consultants to increase sales and market share on Seabourn voyages.
Responsible for answering inbound calls to the department and returning voice messages left on the Department Customer Service line.
Primary resource for non-revenue related requests for PCC guests (provides information and resolves issues with items such as dining arrangements, documents, special requirements, etc.) after the guest has made a reservation.
Process all Siebel Service Requests, research and resolve all database ownership conflicts (i.e. multiple PCC assignments for one reservation or household).
Assign incoming referred leads from other departments evenly to PCCs per department policy.
Responsible for handling department incoming email.
Resolves problems, completes exchanges with existing PCC customers when the PCC is not available and assists with cruise pricing, payment collection and group finalization.
Ensures prompt high level of service to all internal and external clients.
Provides support to department management staff, as needed.