Sales Support Associate

Merck•Burlington, MA

1d•$24 - $39

About The Position

Work Your Magic with us! Start your next chapter and join MilliporeSigma. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. Your Role: This Support Associate position involves working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class support. This individual will be responsible for ensuring each transaction is processed within Millipore guidelines, values and customer specifications. As a Support Associate, this individual will learn a number of different skill sets. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility. You will use Oracle, Lotus Notes, Business Objects and other applications that house customer information to research and maintain customer account information. When needed, you will be tasked with investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters. Being able to respond to customer and sales inquiries and resolve issues quickly, competently and professionally is key to this position.

Requirements

High School Diploma or equivalent
1+ years of customer service experience

Nice To Haves

Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively
Excellent listening and telephone communication skills
Highly motivated and organized, with attention to prioritizing incoming tasks
Associates degree or higher education
Knowledge of Oracle system and PC applications
Multilingual skills (French and Spanish)
Strong knowledge around Millipore's organizational structure, business practices and customer base.
Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.

Responsibilities

Ensuring each transaction is processed within Millipore guidelines, values and customer specifications.
Research and maintain customer account information.
Investigating issues, record lost or damaged orders, handle complaints, credit and/or rebill requests, solve situations related to orders, shipments or other customer related matters.
Respond to customer and sales inquiries and resolve issues quickly, competently and professionally.